Policies, Procedures, and Regulations
Return to work is a program designed to help employees who experience an illness or injury return to the workplace as safely, quickly, and effectively as possible. By the end of this module, caregivers will be able to identify the goals and benefits of a return to work program. They will also be able to recognise common return to work procedures, identify possible transitional work options, and recognize their, their agency’s, and their health care provider’s return to work responsibilities.
- 1 Return to Work
- 2 Return to Work Policy and Procedures
- 3 Return to Work Responsibilities
Electronic visit verification, or EVV, is a process that uses technology to verify client visits. Agencies that provide personal care or home health services under Medicaid are legally required to use EVV to verify client visits that begin and/or end in the home. One of the main reasons EVV has been made a legal requirement is because it’s an effective way of helping to make sure that people get the care they’re supposed to receive. One of the other reasons is that EVV can also help reduce fraudulent care claims. By the end of this module, caregivers will be able to explain what EVV is and the benefits it offers and identify the 3 main EVV methods. Caregivers will also be able to recognize key terms and definitions, the types of data that EVV systems must record and identify how to appropriately respond to questions about EVV.
- 1 Introduction to Electronic Visit Verification (Part 1)
- 2 Introduction to Electronic Visit Verification (Part 2)
- 3 Terms and Definitions
Agencies and employees who are compliant are committed to a set of values and rules. This can help facilitate quality improvement, act as an insurance investment against risks, and, most importantly, demonstrate their commitment to doing the right thing. By the end of this module, caregivers will be able to explain what is meant by compliance and non-compliance, understand why compliance is important and understand their role and responsibilities in helping maintain compliance. Caregivers will also be able to identify types of non-compliance and describe what to do if they suspect non-compliance.
- 1 Corporate Compliance (Part 1)
- 2 Corporate Compliance (Part 2)
- 3 Corporate Compliance at Your Agency
By its very nature, fraud, waste, and abuse (FWA), is difficult to measure. We do know, however, that each year billions of dollars are lost because of it. For example, the National Health Care Anti-Fraud Association estimates that health care fraud costs the United States at least $60 billion dollars every year. That’s around 3% of all annual health care spending. Other organizations suggest the real amount is even higher and is closer to $200 billion or 10%. Along with helping to increase the cost of health care, FWA reduces the amount of money available to improve the provision and quality of health care. By the end of this module, caregivers will be able to define fraud, waste, and abuse and discuss the cost and effects of FWA in health care. Caregivers will also be able to recognize major laws and regulations pertaining to FWA, identify potential consequences and penalties associated with violations, and describe ways to help prevent and stop FWA.
- 1 Introduction to Health Care Fraud, Waste, and Abuse
- 2 Fraud, Waste, and Abuse Laws and Regulations
- 3 Preventing and Stopping Fraud, Waste, and Abuse
- 4 Fraud, Waste, and Abuse Reporting Information at Your Agency
As a caregiver, it can be difficult to stay positive and motivated, with the long hours and high demands of caring for others health and wellbeing.This module will encourage and support caregivers to excel at their job and teach them how to feel fulfilled and accomplished in the field of caregiving.
Work etiquette is not only about the spoken words. It also encompasses overall demeanour and non-verbal cues. It is about dressing and having an appearance that would not be offensive and uncomfortable for others. In this module a caregiver will learn the language of caring and compassion, how to dress, how to behave in someone’s home, how to understand culture differences and respect them.
- 1 Respecting Someone's Home
- 2 Best Practices for Presenting Yourself
- 3 Respect and Dignity
- 4 Attitude
- 5 Professional Boundaries for Caregivers
Caregiving requires open patient and caregiver communication, but it’s not always easy. Caregiving involves much more than just the physical tasks of looking after another person; it will most likely also include providing emotional support. This can sometimes be quite complicated for both the caregiver and care receiver .After completing this module the caregiver will have the knowledge of how to manage their emotions, manage their time and be aware of their body language.
- 1 Verbal Communication
- 2 Body Language
- 3 Managing Your Emotions
- 4 Time Management
- 5 Using Technology
- 6 Augmented and Alternative Communication
While home health aides cannot know the nuances of all cultures, it is evident that homecare providers are culturally sensitive to their clients as a priority . Misunderstandings about care preferences are common among diverse cultural groups. After completing this module caregivers would know how they should consider cultural values, norms and beliefs that shape the client's understanding of their illness and their wishes for a certain type of care.
- 1 Cultural Sensitivity & Awareness (Part 1)
- 2 Cultural Sensitivity & Awareness (Part 2)
- 3 Cultural Sensitivity & Awareness (Part 3)
- 4 Cultural Sensitivity & Awareness (Part 4)
- 5 Caring for LGBTQ Clients
Caregivers often spend more time with clients than any other members of the clients’ care teams. This puts caregivers in a unique and important position because it means that they may be the only member of the client’s care team who can regularly notice how the client is doing and can recognize any important changes in their status or care. Being able to observe these changes and report the right kind of information and knowing how to share it at the right time with the right people is an essential part of providing clients with safe and effective care. By the end of this module, caregivers will be able to describe why reporting and documenting client status and care is important, identify the type of information they should report and document, and recognize the rules of good documentation.
- 1 Reporting Client Status and Care
- 2 Documenting Client Status and Care (Part 1)
- 3 Documenting Client Status and Care (Part 2)
No matter how good of a caregiver someone is or how much they try, there will be times when clients or members of their family complain or criticize. By the end of this module, caregivers will be able to describe how to evaluate and respond to complaints and what they can learn from them. They will also be able to identify how to appropriately handle complaints and accusations from clients with dementia.
- 1 Evaluating Client or Family Complaints
- 2 Responding to Client or Family Complaints
- 3 Handling Complaints and Accusations from Clients with Dementia
Respiratory disease is a type of disease that affects the lungs and other parts of the respiratory system. Lung disease is a serious and progressive disease where breathing becomes labored. When caring for an elderly person with lung disease, it may become overwhelming for the caregiver. This module is intended to give caregivers an overall view of what it means to suffer from a respiratory disease, understand the causes and learn how to help clients control the symptoms and avoid flare-ups.
- 1 COPD -Overview, Symptoms, and Care Plan
- 2 Shortness of Breath Management
- 3 Flare ups
- 4 Oxygen Care
Impaired mobility, shakes and tremors, freezing episodes and difficulty swallowing are some of the complications that come with neurological diseases. The most common neurological disease is Parkinson’s disease. When adding frustration, agitation and anxiety to the list, caring for a person with a neurological disease goes beyond the checklist of duties. This module will give caregivers a clear understanding of how to recognize the common symptoms of Parkinson’s and know how to respond to the clients’ needs.
- 1 Parkinson's Disease introduction and Symptoms
- 2 Parkinson’s Disease Treatment
- 3 "Freezing"
- 4 Swallowing & Choking
- 5 Preventing Falls
Diabetes is the most common metabolic disease, yet each person has individual needs when it comes to managing their diabetes. Diabetes can be managed when properly cared for. Doctors, nurses, and nutritionists work together to prepare a unique plan of medicine, diet, and exercise to help each person. The impact caregivers have goes far beyond their tasks. Experienced caregivers have a lot of influence on the person they are caring for. This module is intended to give a broad view of what diabetes is and how to help clients manage blood sugar levels so complications can be reduced or prevented.
- 1 Diabetes Signs and Symptoms
- 2 Types of Diabetes and Their Symptoms
- 3 Hypoglycemia and Hyperglycemia
- 4 Long Term Complications of Diabetes
The most common disease of the joint diseases group is Arthritis. The pain and the degenerative conditions that are marked by inflammation in the joints, causes stiffness and pain. It gets worse with age. It’s hard to be a caregiver for another person, having to do for them what they cannot do for themselves. This module uncovers Arthritis common symptoms and teaches how to help clients avoid triggers that would increase pain and complications.
- 1 Arthritis Symptoms
- 2 Most Common Forms of Arthritis and Care
- 3 Arthritis Case Study
The heart is one of the strongest muscles in the body. When a person is faced with complications of the heart they may have heart disease. This generally refers to conditions that involve narrowed or blocked blood vessels which can lead to a heart attack, chest pain (angina) or stroke. This module will give caregivers a clear understanding of the causes associated with cardiovascular disease as well as being aware of emergency situations that require assistance.
- 1 Cardiovascular Disease Signs and Symptoms
- 2 Differences Between Cardiovascular Disease and Coronary Artery Disease
- 3 Heart Failure
In this module, caregivers will learn the different kinds of HIV, how it spreads, the risk factors, available treatments, and how to protect themselves as caregivers. Caregivers will also recognize that it is a breach of HIPAA to disclose any information about a client’s personal health information, including HIV status, to people who do not have authorization to receive that information.
- 1 HIV and AIDS
- 2 HIV Risk Factors and Symptoms
- 3 HIV Lifestyle and Care
- 4 HIV Treatment
- 5 HIV Myths and Scenarios
Dementia is the 6th leading cause of death in the United States.This training focuses on symptoms and reactions that are likely to arise throughout the different stages of the disease. In this module, the learner will gain a deep understanding of the common forms of dementia, how to respond to aggressive behaviours, and how to help prevent responsive behaviors.
- 1 Common Forms of Dementia
- 2 Dementia & Responsive Behaviors (Part 1)
- 3 Dementia & Responsive Behaviors (Part 2)
- 4 Dementia & Validation (Part 1)
- 5 Dementia & Validation (Part 2)
- 6 Common Behaviors Associated with Dementia (Part 1)
- 7 Common Behaviors Associated with Dementia (Part 2)
- 8 Coping with Unusual Behaviors
- 9 Causes of Aggressive Behaviors
- 10 Reacting & Preventing Aggressive Behaviors
- 11 Dementia Training
Cancer is an umbrella term for a large group of related diseases. In all types of cancer abnormal cells begin to divide without stopping and spread into surrounding tissues or organs. Cancer is the second leading cause of death around the world and is responsible for around 1 in every 6 deaths worldwide. Today, many people with cancer receive a large part of their care at home instead of in a hospital. This means that it’s important for them to have someone who can help with day-to-day care and who can meet their needs both during and after cancer treatment. This module will help caregivers increase their understanding of cancer. It will enable them to identify common signs and symptoms of cancer, recognize how cancer may be treated, and describe ways caregivers can help support clients with cancer.
- 1 Understanding Cancer
- 2 Common Types of Cancer
- 3 Cancer Signs and Symptoms
- 4 Cancer Treatment
- 5 Supporting Cancer Patients
TB is an infection that usually affects the lungs but it can also affect other parts of the body such as the kidneys, spine, and brain. There are two forms of TB, latent and active. According to the World Health Organization, about 1 in 4, or 25%, of people around the world have latent TB. And, in the United States, the Centers for Disease Control and Prevention estimate that there are up to 13 million people living with latent TB. By the end of this module, caregivers will be able to describe what tuberculosis is and how it is spread. They will be able to identify the difference between latent and active tuberculosis, recognize the signs and symptoms of tuberculosis, and identify which groups of people have a higher risk. Caregivers will also be able to describe how tuberculosis is diagnosed and treated.
- 1 Tuberculosis (Part 1)
- 2 Tuberculosis (Part 2)
Stroke is a serious medical condition that happens when the blood supply to part of the brain is reduced or cut off. It is the second leading cause of death and the third leading cause of disability around the world. By the end of this module, caregivers will be able to identify the main causes, types, and risk factors of stroke. They will be able to describe signs and symptoms of stroke and recognize what to do if they suspect someone is having a stroke. They will also be able to identify how strokes may be diagnosed and treated and describe how they can help support clients’ recovery and rehabilitation.
- 1 Stroke Overview
- 2 Risk Factors for Stroke
- 3 Signs and Symptoms of Stroke
- 4 Diagnosis and Treatment of Stroke
- 5 Stroke Recovery and Rehabilitation
By the end of this course learners will have a deeper understanding about what memory impairment is, how it affects the person, and how to respond to the many unwanted responsive behaviors that are common with its various diseases. Learners will also learn various skills of how you can tackle some of these behaviors. The goal is to have a new perspective on the world of memory impairment as a caregiver. A new perspective will help them to become a better caregiver and make it easier to handle situations they may be faced with.
- 1 Module Introduction
- 2 Introduction to Memory Impairment
- 3 Introduction to Memory Impairment: Knowledge Check
- 4 Types of Dementia
- 5 Types of Dementia: Knowledge Check
- 6 Characteristics of Dementia (Part 1)
- 7 Characteristics of Dementia (Part 1): Knowledge Check
- 8 Characteristics of Dementia (Part 2)
- 9 Characteristics of Dementia (Part 2): Knowledge Check
- 10 Sensory Changes
- 11 Sensory Changes: Knowledge Check
- 12 Diagnosing Memory Impairment
- 13 Diagnosing Memory Impairment: Knowledge Check
- 14 Coping With Mild Cognitive Impairment
- 15 Coping With Mild Cognitive Impairment: Knowledge Check
- 16 Behavioral Issues (Part 1)
- 17 Behavioral Issues (Part 2)
- 18 Behavioral Issues (Part 1 and 2): Knowledge Check
- 19 Behavioral Issues (Part 3)
- 20 Behavioral Issues (Part 3): Knowledge Check
- 21 Behavioral Changes
- 22 Behavioral Changes: Knowledge Check
- 23 Learning Self-Assessment 1
- 24 Paranoia, Delusions, and Hallucinations
- 25 Paranoia, Delusions, and Hallucinations: Knowledge Check
- 26 Repetitive Actions
- 27 Repetitive Actions: Knowledge Check
- 28 Sexual Behavior
- 29 Sexual Behavior: Knowledge Check
- 30 Memory Cycling
- 31 Memory Cycling: Knowledge Check
- 32 Fearfulness
- 33 Fearfulness: Knowledge Check
- 34 Progression: Signs and Symptoms
- 35 Progression: Signs and Symptoms: Knowledge Check
- 36 Lack of Initiative
- 37 Lack of Initiative: Knowledge Check
- 38 Refusal of Care, Food, Medications, and Fluids
- 39 Refusal of Care, Food, Medications, and Fluids: Knowledge Check
- 40 Lying
- 41 Lying: Knowledge Check
- 42 Communication Techniques
- 43 Communication Techniques: Knowledge Check
- 44 What Not to Do
- 45 What Not to Do: Knowledge Check
- 46 Effective Communication Techniques
- 47 Effective Communication Techniques: Knowledge Check
- 48 Additional Effective Communication Techniques
- 49 Additional Effective Communication Techniques: Knowledge Check
- 50 Bathing
- 51 Bathing: Knowledge Check
- 52 Nutrition
- 53 Nutrition: Knowledge Check
- 54 Toileting
- 55 Toileting: Knowledge Check
- 56 Safety
- 57 Safety: Knowledge Check
- 58 Learning Self-Assessment 2
- 59 Final Summary
Hepatitis is an inflammation of the liver. Hepatitis can be caused by many things, including heavy alcohol use, drugs, toxins, and certain types of medication or medical conditions. However, hepatitis is most commonly caused by a viral infection. There are different strains of the virus that causes hepatitis. Hepatitis that’s caused by a virus is referred to as viral hepatitis. Two of the most common types of viral hepatitis are hepatitis B and C. By the end of this module, caregivers will be able to describe what hepatitis is, recognize signs and symptoms of hepatitis B and C, and identify how hepatitis B and C are spread. Caregivers will also be able to identify risk factors and complications of hepatitis B and C, describe how hepatitis B and C may be treated, and identify ways that can help prevent the spread of hepatitis B and C.
- 1 Introduction to Hepatitis
- 2 Risk Factors and Complications of Hepatitis B and C
- 3 Treating and Preventing Hepatitis B and C
Chronological age is a measure based on a person’s date of birth. It is based solely on the passage of time and is the person’s age in years. Chronological age has limited significance in terms of health. However, the chances of developing health problems increases as people age. Health problems, rather than normal aging, are the main cause of functional loss.
- 1 Normal Aging
- 2 Normal Aging Changes Part 1
- 3 Normal Aging Changes Part 2
- 4 Promoting Healthy Aging
- 5 Independent Living
Elder financial exploitation is when someone illegally or improperly uses an older person’s money, property, assets, or belongings for their own profit or benefit. Anyone can be a victim of financial exploitation. But there are some conditions or circumstances that are common among older people that make them more vulnerable. By the end of this module, caregivers will be able describe why older people may be more likely to be victims of financial exploitation and how it may affect them, identify common types of elder financial exploitation, and recognize ways they can help protect their clients. They will also be able to identify warning signs of financial exploitation and describe what they should do if they suspect one of their clients is a victim.
- 1 Understanding Elder Financial Exploitation (Part 1)
- 2 Understanding Elder Financial Exploitation (Part 2)
- 3 Protecting Clients From Elder Financial Exploitation
- 4 Recognizing and Reporting Elder Financial Exploitation
Many age-related changes increase older people’s risk of not getting the nutrition they need and becoming malnourished. This can have a big impact on not just their physical health, but also on their memory, cognitive ability, and emotional wellbeing. It can put them at higher risk of chronic diseases like heart disease, high blood pressure, diabetes, osteoporosis, dementia, and some cancers, and can lead to mental health issues like anxiety or depression. It can also make any pre-existing health conditions worse. By the end of this module, caregivers will be able to describe how dietary needs change as people age and why proper nutrition is important. They will be able to recognize the types of food and nutrients that make up a healthy diet for older people and identify ways to improve older people’s nutrition. Caregivers will also be able to recognize that some medical conditions may require special meal plans or dietary restrictions.
- 1 Dietary Needs of Older People (Part 1)
- 2 Dietary Needs of Older People (Part 2)
- 3 Dietary Guidelines for Older People
A hip fracture happens when there is a break in the thigh bone of the hip joint. Falling over sideways is the number one cause of hip fractures. In fact, most hip fractures are caused by falls in people aged 65 and older. By the end of this module, caregivers will be able to explain what a hip fracture is, recognize causes of hip fractures in older people, identify types of hip fractures, and describe signs and symptoms of hip fractures. Caregivers will also be able to describe risk factors and treatment for hip fractures and identify ways to help prevent hip fractures in older clients.
- 1 Causes of Hip Fractures in Older People
- 2 Signs and Symptoms of Hip Fractures
- 3 Hip Fracture Risk Factors
- 4 Treating and Preventing Hip Fracture
HIPAA training is essential to all health care professionals in order to ensure that the valuable information related to a patient’s health is safeguarded and protected. This module will help caregivers to gain a deep understanding of HIPAA rules, patients’ rights, how to prevent breaches, the meaning of Personal Health Information (PHI) and the role of caregivers in protecting it.
- 1 Introduction to HIPAA
- 2 PHI
- 3 Patient's Rights
- 4 PHI Rules (Part 1)
- 5 PHI Rules(Part 2)
- 6 Breeches
- 7 Sanctions
For home care providers whose workplaces are clients’ homes, and many times unfamiliar or unsafe neighborhoods, the threat of harassment is real. Sexual harassment of the home health care aide by patients or family members is a common occurrence yet underreported and seldom addressed. When completing this module caregivers will have gain a clear understanding of the definition of Sexual Harassment, types, employees rights under federal and state laws and what to do if being harassed at work.
- 1 What Is Sexual Harassment?
- 2 Types of Sexual Harassment
- 3 Federal and State Laws Regarding Sexual Harassment
- 4 Remedies for Victims of Sexual Harassment
- 5 The Rights and Responsibilities of Employees
- 6 Sexual Harassment Laws for New York Employers
- 7 New York State Law
When completing this advanced module, caregivers will have gained an in depth, clear understanding of Sexual Harassment, types and employees rights under federal and state laws and what to do if being harassed at work. This advanced training included many examples, scenarios and quizzes to ensure a deep understanding and prevention of Sexual Harassment in the workplace.
- 1 What is Sexual Harassment
- 2 Types of Sexual Harassment
- 3 Identifying Types of Sexual Harassment
- 4 Effects of Sexual Harassment
- 5 Federal and State Laws Regarding Sexual Harassment
- 6 Identifying Sexual Harassment
- 7 Preventing and Stopping Sexual Harassment
- 8 Remedies for Victims of Sexual Harassment
- 9 The Rights and Responsibilities of Employees
- 10 Helping Create a Sexual Harassment-Free Workplace
- 11 Sexual Harassment Laws for New York Employers (New York only)
- 12 New York State Law (New York only)
Elder abuse is an intentional act, or failure to act, by a caregiver or another person in a relationship involving an expectation of trust that causes a risk of harm to an older adult. In this module, you will learn the different types of elder abuse and how to recognize the signs of an elderly person who is being abused. Caregivers completing this module will gain knowledge on how to report and prevent elder abuse and neglect.
- 1 Elder Abuse and Neglect- Causes, Effects, and Signs
- 2 Elder Emotional, Physical, and Sexual Abuse
- 3 Elder Financial Abuse
- 4 Neglect and Self-Neglect
- 5 Healthcare Fraud and Abuse
- 6 Preventing and Reporting Elder Abuse and Neglect
Child abuse is when a parent or caregiver, whether through action or failure to act, causes injury, death, emotional harm or risk of serious harm to a child. Helping prevent child abuse begins with awareness. In this module caregivers will learn the various forms of child abuse, how to recognize the signs of possible abuse and the obligation to report.
- 1 Child Physical Abuse
- 2 Child Sexual and Emotional Abuse and Neglect
Advance care planning involves people making decisions about what kind of health care and medical treatment they want, or don’t want, in the future. By planning ahead, they can make sure that if they’re ever unable to say what they want themselves, their preferences are still understood. This makes it easier for health professionals and family members to make decisions about their care. This module focuses on the different types of advance directives and medical orders that clients may use to help them let others know about the type of health care they want now or in the future.
- 1 Advance Directives
- 2 Do-Not-Resuscitate Orders
- 3 POLSTs
In a home care setting, unethical behavior can affect the quality of care that clients receive and put their mental, physical, or financial wellbeing at risk. It can also affect agencies and lead to consequences such as loss of credibility, low staff morale, low productivity, and financial loss. As a caregiver, understanding what’s considered ethical behavior is incredibly important because it helps protect the people they care for and ensures that they fulfill the ethical duties and principles of their role. Just like there are expectations around how caregivers should behave, there are expectations around how clients should be treated. These expectations are referred to as client rights. By the end of this module, caregivers will be able to describe what a code of ethics is, recognize common ethical guidelines or rules, and identify clients’ rights and responsibilities. They will also be able to identify ways that they can help protect and promote their clients’ rights.
- 1 Ethics
- 2 Client Rights and Responsibilities
- 3 Protecting and Promoting Clients’ Rights
This is a module for homecare workers involved in patient care activities in a community or healthcare setting. It aims to show the type of personal protective equipment or PPE needed to correctly protect oneself and the patients being cared for. New lessons are being added often, so check in for the latest best pratcices.
- 1 Introduction to COVID-19
- 2 COVID-19 Variants
- 3 Protecting Yourself, Your Clients, and Others From COVID-19 (Part 1)
- 4 Protecting Yourself, Your Clients, and Others From COVID-19 (Part 2)
- 5 COVID-19 Vaccines
- 6 What to Do if You Come Into Close Contact With Someone Who Has COVID-19
- 7 What to Do if You Develop Symptoms or Are Diagnosed With COVID-19
- 8 Stopping Self-Isolation
- 9 Caring for a Client Who Has, or May Have, COVID-19
An infectious disease is a disease that is caused by a microorganism known either as a pathogen or germ. When a germ enters the body, or a part of the body where it shouldn’t normally be, and starts to multiply it causes infection. This infection can then damage the body’s cells and cause disease. By the end of this module, caregivers will be able to identify the causes of infection and recognize common signs and symptoms. Caregivers will also be able to recognize how to help prevent and control infection and identify what is meant by standard and transmission-based precautions.
- 1 Causes of Infection
- 2 Signs and Symptoms of Infection
- 3 Preventing and Controlling Infection
- 4 Standard Precautions (Part 1)
- 5 Standard Precautions (Part 2)
- 6 Transmission-Based Precautions
An infectious disease is a disease that is caused by a microorganism known either as a pathogen or germ. When a germ enters the body, or a part of the body where it shouldn’t normally be, and starts to multiply it causes infection. This infection can then damage the body’s cells and cause disease. By the end of this module, caregivers will recognize the causes of infection, how it spreads, and common signs and symptoms. Caregivers will also be able to identify how to help prevent and control infection, what is meant by standard and transmission-based precautions, and what to do if they have been exposed to blood or body fluids.
- 1 Causes of Infection
- 2 How Infection Spreads
- 3 Signs and Symptoms of Infection
- 4 Preventing and Controlling Infection
- 5 Standard Precautions (Part 1)
- 6 Standard Precautions (Part 2)
- 7 Transmission-Based Precautions
- 8 Preventing Infection Dos and Don’ts
- 9 Managing Exposure to Blood or Body Fluids
Often elderly people especially ones with dementia experience urinary tract infections. Basic knowledge on a caregiver's part on what to notice and report ,may save an elderly person from a trip to the emergency room. Most UTIs can be treated with antibiotics and good care can help prevent them. In this module, a caregiver will gain the basic knowledge on what to notice and report, when a UTI is suspected.
- 1 UTI Symptoms and Causes
- 2 Treatment for UTI
- 3 Lifestyle and Home Remedies
- 4 UTI and the Elderly
In this module, you will learn what sepsis is, how it is caused and who is most susceptible to it. You will be able to identify the signs and symptoms of sepsis and recognize the stages of sepsis. Finally, there will be an overview of diagnosis, treatment and prevention of sepsis.
- 1 Understanding Sepsis
- 2 Signs and Symptoms of Sepsis
- 3 Diagnosis and Treatment
- 4 Preventing Sepsis
When injections are given the right way, they can help improve people’s health or keep them from getting sick. But, when they’re given the wrong way, they can put people’s lives at risk. Even though you may not give clients injections yourself, it is still important that they are familiar with safe injection practices and can help make sure that they are followed correctly. By the end of this module, caregivers will be able to identify safe injection practices and why injection safety is important. They will also be able to recognize ways they can help support clients and their families follow safe injection practices and know what to do if they or someone else is accidentally stuck or injured by a used sharp.
- 1 Overview of Injections
- 2 Injection Safety
- 3 Supporting Client Injection Safety
In health and home care settings, infection can often be prevented and controlled by standard measures such as washing hands regularly, practicing good respiratory hygiene, and cleaning and disinfecting frequently touched surfaces. There are times, however, when these measures aren’t enough on their own and other infection prevention and control strategies, such as using personal protective equipment (PPE), are necessary. By the end of this module, caregivers will be able to recognize when, how, and why they should use PPE and how to use and dispose of it safely.
- 1 PPE: Personal Protective Equipment
- 2 Using PPE
- 3 Gowns and Aprons
- 4 Face Masks and N95 Respirators
- 5 Goggles and Face Shields
- 6 Gloves
Enacted in May 2021, the purpose of the New York Hero Act is to protect employees in New York against exposure and disease during a future airborne infectious disease outbreak. By the end of the module, caregivers will be able to identify rights and responsibilities established under the Act. They will also be able to recognize when the exposure prevention plan will go into effect, identify controls to help prevent the spread of airborne infectious disease, and explain how to report any concerns or violations.
- 1 New York Hero Act: Model Airborne Infectious Disease Exposure Prevention Plan (Part 1)
- 2 New York Hero Act: Model Airborne Infectious Disease Exposure Prevention Plan (Part 2)
- 3 New York Hero Act: Model Airborne Infectious Disease Exposure Prevention Standard
Every day, millions of healthcare workers and clients are placed at risk of accidental needlestick or sharps injuries that could expose them to potentially life-threatening bloodborne pathogens such as hepatitis B, hepatitis C, and human immunodeficiency virus, or HIV. In fact, the World Health Organization estimates that unsafe injection practices are responsible for as many as 33 800 HIV infections, 1.7 million hepatitis B infections, and 315 000 hepatitis C infections every year. By the end of this module, learners will be able to describe the prevalence and adverse effects and costs of needlestick and sharps injuries. Learners will be able to explain how regulations and guidelines impact sharps safety and describe measures that can help prevent needlestick and sharps injuries. Learners will also be able to identify steps they can take to help prevent and reduce needlestick and sharps injuries and explain what to do in the event of a needlestick or sharps injury.
- 1 Needlestick and Sharps Injuries
- 2 Preventing Needlestick and Sharps Injuries (Part 1)
- 3 Preventing Needlestick and Sharps Injuries (Part 2)
Falling is dangerous for everyone, but for older people it can be deadly. Fall prevention is a vital component of well-being and longevity. This module will give caregivers the power and the knowledge to reduce their clients’ and their own risk of falling and injury. By the end of the module, caregivers will be able to identify safe practices and guidelines relating to bed mobility, client transfers, using a patient lift (Hoyer lift), and safe lifting techniques.
- 1 Bed Mobility (Part 1)
- 2 Bed Mobility (Part 2)
- 3 Transfers (Part 1)
- 4 Transfers (Part 2)
- 5 Transfers (Part 3)
- 6 Safe Lifting (Part 1)
- 7 Safe Lifting (Part 2)
- 8 Dementia & Mobility
- 9 Training- Bed to Wheelchair Transfer
- 10 Training- Re-positioning in bed
- 11 Training- Using a Transfer Belt
- 12 Patient Lifts
An emergency plan is an outline of principles, procedures, and activities developed to ensure an effective emergency management program.
- 1 Emergency Planning (Part 1)
- 2 Emergency Planning (Part 2)
- 3 Emergency Communications
- 4 Responding to an Emergency
A transfer is a method of moving a person from one surface to another, where the person can help with the transfer and is able to bear weight on at least one of his or her legs. After this module, caregivers will know how to evaluate a person prior to transporting them and learn the basics of helping them in and out of car. They will also gain knowledge on how to properly transfer a person in wheelchair in and out of a car as well as insight on how to transport people with dementia.
- 1 Transferring Into and Out of a Car (Part 1)
- 2 Transferring Into and Out of a Car (Part 2)
Within the home there are many types of hazards that can lead to accidental injury, disability, or even death. In fact, in the United States, home accidents cause more than 21 million medical visits and around 18,000 deaths every year. In this module, caregivers will identify common types of home hazards and recognize ways to lessen the risks of injury.
- 1 Home Hazards and Safety
- 2 Preventing Falls
- 3 Poisoning (Part 1)
- 4 Poisoning (Part 2)
- 5 Fire and Burns
- 6 Choking and Drowning
- 7 Household Safety and Dementia
- 1 Workplace Health and Safety for Caregivers
- 2 Preventing Workplace Injuries and Illness (Part 1)
- 3 Preventing Workplace Injuries and Illness (Part 2)
- 4 Preventing Workplace Injuries and Illness (Part 3)
- 5 Preventing Workplace Injuries and Illness (Part 4)
- 6 Protecting Yourself From Workplace Violence (Part 1)
- 7 Protecting Yourself From Workplace Violence (Part 2)
- 8 Preventing and Managing Occupational Stress
Cardiac arrest is one of the leading causes of death around the world. Cardiopulmonary Resuscitation, or CPR, is an emergency lifesaving technique that is performed when someone’s heart stops beating. CPR is one of the critical early links in the chain of survival and significantly increases a person’s chances of recovery. This module will help learners identify different types of CPR and recognize when and how to perform them.
- 1 Understanding CPR and the Chain of Survival
- 2 Performing Adult CPR (Part 1)
- 3 Performing Adult CPR (Part 2)
- 4 Performing CPR on Children
- 5 Performing CPR on Infants
- 6 CPR Dos and Don’ts
Each year, millions of people around the world are hurt or killed by injuries or sudden illness because they haven’t been able to get the help that they needed in time. Knowing first aid can help caregivers stop a minor injury or illness from getting worse. Or, in the case of a serious medical emergency, it can even help them save a life. After completing this module, caregivers will be able to describe the importance of first aid, recognize how to perform common first aid procedures, and identify when to seek emergency medical help.
- 1 Understanding First Aid
- 2 Cuts, Bruises, Splinters, and Nosebleeds
- 3 Heat and Cold Exposure (Part 1)
- 4 Heat and Cold Exposure (Part 2)
- 5 Breathing Difficulties (Part 1)
- 6 Breathing Difficulties (Part 2)
- 7 Rashes and Insect Stings and Bites
- 8 Bone Fractures and Sprains
Human trafficking is modern day slavery. It is a crime that involves forcing, coercing, or tricking people into providing labor or commercial sex. People who perpetrate human trafficking steal other people’s freedom for their own financial or personal gain. Although it may be hard for some people to believe, human trafficking happens in every country in the world, including developed countries like the United States, Canada, and New Zealand and estimates suggest that between 20-40 million people around the world could be living in human trafficking situations. After completing this module, caregivers will be able to recognize what human trafficking is, who it can involve, and where it can take place. They will also be able to identify common myths about human trafficking, recognize warning signs, and know what to do if they suspect someone is a victim of trafficking.
- 1 Introduction to Human Trafficking
- 2 Warning Signs of Human Trafficking
- 3 Human Trafficking Myths and Facts
Domestic violence is any behavior that is used to gain power and control over a spouse, partner, or ex-partner. It affects people of any race, age, sexual orientation, religion, gender, education level, or socioeconomic background. It can occur within same-sex and heterosexual relationships and between couples who are married, living together, or dating, or who have broken-up. By the end of this module, caregivers will be able to recognize types and warning signs of domestic violence and identify reasons why someone may stay in an abusive relationship. They will also be able to identify common myths and facts about domestic violence and describe what to do if they suspect someone is experiencing domestic violence.
- 1 Domestic Violence (Part 1)
- 2 Domestic Violence (Part 2)
- 3 Myths and Facts
Just because someone uses a substance doesn’t necessarily mean that they have a problem with substance use. Someone is considered to have a problem with substance use when their use of the substance causes health issues or problems at work, school, or home. Different substances can have different effects. However, all substances can affect the way people perform at work. By the end of this module, caregivers will be able to explain what substance use is and the effects it can have on their job performance and their agency. Caregivers will also be able to recognize signs of possible substance use problems, describe what to do if they are concerned about their or a co-workers substance use, and explain what the Drug-Free Workplace Act is.
- 1 Substance Use in the Workplace
- 2 Effects of Substance Use in the Workplace
- 3 Helping Create a Substance Use-Free Workplace
The World Health Organization estimates that around 600 million people fall ill after eating unsafe food each year. That’s almost 1 in every 10 people! Although anyone can become ill after eating unsafe food, infants, young children, adults over 60, and people who are sick and have weakened immune systems are particularly affected. Foodborne illness is most likely to occur as a result of poor food handling in the home. As someone who provides in-home care to older people, caregivers have a key role in helping keep them safe from foodborne illness. By the end of this module, caregivers will be able to recognize the importance of food safety and to identify symptoms and causes of foodborne illness. They will also be able to describe the food poisoning chain of infection, identify safe food handling practices and common food allergens, and recognize symptoms of allergic reactions.
- 1 Introduction to Food Safety
- 2 Symptoms and Causes of Foodborne Illness (Part 1)
- 3 Symptoms and Causes of Foodborne Illness (Part 2)
- 4 The Food Poisoning Chain of Infection
- 5 Preventing Foodborne Illness
- 6 Food Allergies and Intolerances
Fire is one of the leading causes of accidental death in the home. Although home fires make up around 25% of reported fires each year, around 80% of all fire deaths and 73% of reported fire injuries are caused by home fires. By the end of this module, caregivers will be able to identify how to help prevent home fires and explain what to do in case of fire.
- 1 Preventing Fires
- 2 What to Do in Case of Fire
Based on research by the Home Safety Council, falls make up more than 40% of all nonfatal home injuries and around ⅓ of accidental home injury deaths. Although anyone can slip and fall, those who are at highest risk of injury are people over 65. Older people, or people with certain health conditions, may also have difficulty recovering from falls. By the end of this module, caregivers will be able to identify ways to help reduce the risks of falls in and around clients’ homes. Please note: this material is also included as part of the Household Safety module.
- 1 Preventing Falls
A patient lift is a type of assistive equipment that is designed to help lift and move clients from one place to another with minimal effort. A patient lift is also commonly called a patient hoist or a Hoyer lift. By the end of this module, learners will be able to identify basic procedures and best practices for safely transferring a client using patient lift. Please note: this material is also included as part of the Lifting and Mobility Assistance module.
- 1 Patient Lifts
A medical error is an unintentional mistake that occurs while providing medical or health care for a patient or client that could have been prevented and has adverse effects. It’s estimated that around 43 million medical errors happen worldwide each year. By the end of this module, caregivers will be able to describe what a medical error is, identify factors that are involved in medical errors and describe how to document medical errors. Caregivers will also be able to identify ways they can help prevent medical errors.
- 1 Medical Error Basics
- 2 Preventing Medical Errors
Pain is associated with substantial disability from reduced mobility, avoidance of activity, falls, depression and anxiety, sleep impairment, and even isolation. Caregivers may be one of the most influential people in a client’s life. It is the caregivers that may notice increased or intolerable pain, making caregivers important advocate in elderly person’s life. This module will help caregivers understand the different types of pain, how to assess pain and help clients prevent pain from escalating and becoming unmanageable.
- 1 Pain and Pain Scale
- 2 Pain Medications and Recognizing Pain in Cognitively Impaired People
- 3 Chronic Pain Simulation
Uncontrolled high blood pressure can lead to a stroke by damaging and weakening the brain's blood vessels, causing them to narrow, rupture or leak. Monitoring blood pressure can lower BP by as much as 9 points. It may be able to free a person from medications. Overseeing blood pressure will result in a greater quality of life with the reduction of risk for heart disease and stroke. Low blood pressure can cause dizziness, weakness, fainting and a risk of injury from falls. This module will help a caregiver to understand the signs, symptoms and the ways to help clients prevent extreme scale-numbers of blood pressure.
- 1 Blood Pressure- Introduction
- 2 Hypotension-Signs, Symptoms and Treatment
- 3 Orthostatic Hypotension-Signs, Symptoms and Treatment
- 4 Hypertension- Signs, Symptoms and Causes
- 5 High Blood Pressure Risk Factors of and Treatment
- 6 Hypertension and Medication
- 7 Blood Pressure- training
Providing assistance with activities of daily living (ADL) for someone is one of the most important responsibilities a caregiver has. Understanding clients' needs and how to help them with life tasks that are needed to manage safe living at home is the focus of this module.
- 1 Giving a Bath & Bed Baths
- 2 Incontinence- Changing a Client
- 3 Hygiene - Shaving, Nail Trimming and Safe Toileting
- 4 Helping Someone to Stand and Walk
- 5 Feeding and Swallowing- part 1
- 6 Feeding and Swallowing- part 2
- 7 Denture Care and Oral Hygiene
- 8 Dressing and Undressing
- 9 Medication Assistance
- 10 Fire-Related Accidents
- 11 Hearing Aid Care
- 12 Successful ADL training
It is important that clients and caregivers be taught the importance of keeping the clients clean and dry. This includes cleansing the skin at the time of soiling, and other strategies to manage moisture and prevent the development of pressure sores. Prevention is better than cure. When completing this module caregivers will get a deep understanding of the reasons why pressure sores form, who is at risk, how the sores could be prevented, and the correct way sores should be treated.
- 1 Sign and Symptoms of Bed Sores
- 2 Skin Care- Treatment
There are strict rules around assisting with medication and may vary in each state and for each employer. In this module, caregivers will understand the difference between administering and assisting with medication as well as understanding their roles and responsibilities as a caregiver to safely support clients with their medication.
- 1 Introduction to Medication Administration
- 2 Assisting with Medication- part 1
- 3 Assisting with Medication- part 2
- 4 Correct storage and disposal of medication
- 5 Administration Challenges
- 6 Drug Classification
- 7 Routes of Medication Administration
- 8 Drug Side Effects and Allergy
Older adults have a higher risk of falling very ill from the flu and have the highest death rates from flu. What many people don’t know is influenza is easily and often missed in older adults. When a person is sneezing or has a hacking cough, as well as some other symptoms, it might be passed off as a simple cold. But is it? In this Module, caregivers will learn how to recognize the signs and symptoms of colds, flue and possible pneumonia. They will also learn prevention methods to stop the spread of germs.
- 1 Signs and Symptoms of Cold
- 2 Signs and symptoms of flu
- 3 Signs and Symptoms of Pneumonia
- 4 Treatment and Prevention
Mental health is an integral part of overall health. Understanding mental health and raising awareness of mental disorder can help those affected get the support they need and reduce discrimination, isolation, and stigma. The aim of this module is to provide caregivers with information to raise their understanding of mental health and mental illness. Caregivers will be given the opportunity to reflect on what we mean by mental health and mental illness and how we define them. By the end of the module, caregivers will be able to identify common mental disorders and their treatment and rehabilitation. Caregivers will also be able to recognize the role of individuals and the community in promoting mental health.
- 1 Introduction to Mental Health
- 2 Facts About Mental Health
- 3 Understanding Abnormality
- 4 Defining Mental Disorder
- 5 Common Mental Disorders Part 1
- 6 Common Mental Disorders Part 2
- 7 Common Mental Disorders Part 3
- 8 Treating Mental Disorders
- 9 Promoting Mental Health
While some hospital readmissions are unavoidable, others can be prevented. By the end of this module, caregivers will be able to describe common causes of readmission to hospital and understand why preventing hospital readmission is important. Caregivers will also be able to identify ways that they can help manage and reduce clients’ risks of hospital readmission and recognize when it may be appropriate to seek medical help.
- 1 Introduction to Preventing Hospital Readmission
- 2 Recognizing and Managing Risk of Hospital Readmission
- 3 Understanding Where to Go for Medical Help
Hospice care is a type of care that focuses on improving the quality of life of people who have a terminal illness. Rather than trying to cure the illness, the goal of hospice care is to enable someone who is terminally ill to live as comfortably and as fully as possible. It aims to do this by respecting the person’s wishes and providing holistic care that looks after their mind, body, and spirit. By the end of this module, caregivers will be able to identify what hospice care involves, recognize signs that death may be near, and describe ways they can provide care and comfort to clients at the end of life. They will also be able to identify healthy ways to help them cope with a client’s death.
- 1 Introduction to Hospice Care
- 2 Recognizing When Death Is Near
- 3 Caring for Clients at the End of Life (Part 1)
- 4 Caring for Clients at the End of Life (Part 2)
- 5 Caring for Clients at the End of Life (Part 3)
- 6 Coping With the Death of a Client
Hearing loss is a condition that occurs when any part of the ear doesn’t work the way it should. It can be permanent or temporary, affect one or both ears, and range in severity. According to the World Health Organization, around 466 million people around the world have some degree of hearing loss. That’s about 5% of the entire population! By the end of this module, caregivers will be able to identify common causes, types, signs, and symptoms of hearing loss and describe possible effects that it may have. Caregivers will also be able to recognize how hearing loss may be treated and identify best practices of caring for clients with hearing loss.
- 1 Causes and Types of Hearing Loss
- 2 Signs and Symptoms of Hearing Loss
- 3 Effects of Hearing Loss
- 4 Treatment of Hearing Loss
- 5 Caring for Clients With Hearing Loss
A urinary catheter is a medical device for people who have difficulty passing urine or emptying their bladder in the usual way. Most people will only need to use a catheter for a short period of time until they regain their ability to urinate on their own. However, people with permanent injury or severe illness may need to use a catheter long-term or even permanently. By the end of this module, caregivers will be able to identify different types of catheters and why they may be used and to recognize possible side effects of catheter use. Caregivers will also be able to explain how to clean and care for different types of catheters and recognize when to seek medical help.
- 1 Catheter Use and Types
- 2 Indwelling Catheters (Part 1)
- 3 Indwelling Catheters (Part 2)
- 4 Intermittent Catheters
- 5 External Catheters
Vision loss, also known as visual impairment, is a reduction in vision to a degree that causes problems that can’t be corrected by usual means such as glasses, contact lenses, or surgery. Vision loss can occur suddenly or develop gradually over time. It can affect one or both eyes and all or part of a person’s field of vision. Anyone can experience vision loss, but it becomes more common as people age. In fact, around 1 in 3 people have some form of vision-reducing eye disease by the age of 65. By the end of this module, caregivers will be able to identify common causes, types, signs, and symptoms of vision loss and describe possible effects that it may have. Caregivers will also be able to recognize how vision loss may be treated and identify best practices of caring for clients with vision loss.
- 1 Causes and Types of Vision Loss
- 2 Signs and Symptoms of Vision Loss
- 3 Effects of Vision Loss
- 4 Treatment of Vision Loss (Part 1)
- 5 Treatment of Vision Loss (Part 2)
- 6 Caring for Clients With Vision Loss
Helping keep clients’ homes clean by assisting with or doing light housekeeping is a routine part of the care caregivers provide. By the end of this module, caregivers will be able to identify types of activities that are considered light housekeeping, recognize how to appropriately use cleaning materials and equipment, and identify light housekeeping best practices. They will also be able to describe what special procedures to use if a client or someone in their household has, or may have, an infectious illness.
- 1 Light Housekeeping (Part 1)
- 2 Light Housekeeping (Part 2)
Bed bugs are small, flat, reddish-brown insects with an oval-shaped body. They don’t have teeth or a tongue to help them chew, so they feed entirely on blood. By the end of this module, caregivers will be able to recognize what bed bugs are and how infestations occur. They will also be able to describe how to look for bed bugs and identify ways to help prevent bed bugs from spreading or infesting homes.
- 1 Introduction to Bed Bugs
- 2 Prevention of Bed Bugs (Part 1)
- 3 Prevention of Bed Bugs (Part 2)
Autism spectrum disorder, also known as ASD, is a condition that affects a person’s development and makes it difficult for them to communicate and connect with people, emotionally and socially. There are many different forms of ASD, and that’s why it’s called “spectrum” disorder. By the end of this module, caregivers will be able to explain what ASD is and recognize common signs and symptoms of the condition. They will also be able to identify possible causes and risk factors for ASD, describe ways it may be treated, and describe ways they can help care for clients with ASD.
- 1 Introduction to Autism Spectrum Disorder
- 2 Causes and Risk Factors of Autism Spectrum Disorder
- 3 Treatment of Autism Spectrum Disorder
- 4 Caring for Clients With Autism Spectrum Disorder
The kidneys are very important organs. Sometimes, a person’s kidneys cannot function properly, resulting in kidney failure.The solution for this is for the person to have a kidney transplant or to have their blood cleaned artificially with a treatment called dialysis. By the end of this module, caregivers will be able to identify the main functions of the kidney and recognize signs and symptoms of acute and chronic kidney failure. Caregivers will be able to explain what dialysis is, how it works, and when dialysis is required. Caregivers will also be able to identify types, side effects, and risks of dialysis and discuss ways they can help care for clients who are receiving dialysis.
- 1 Introduction to Dialysis (Part 1)
- 2 Introduction to Dialysis (Part 2)
- 3 Types, Side Effects, and Risks of Dialysis
- 4 Caring for Clients on Dialysis
For many of us, independence means things like being able to live on our own, make our own decisions, take care of our own needs, and manage our day-to-day life. But, for someone who needs a caregiver, independence may look or be a bit different. Depending on the reasons a client has experienced a loss of independence, they may never be able to be as independent as they once were again. But in most cases, there are still aspects of their life that they can, and should, still be able to control or make decisions about. By the end of this module, caregivers will be able to explain the concept of independence, describe risk factors for the loss of independence, and identify effects independence can have on a client’s well-being. Caregivers will also be able to identify ways to promote client independence.
- 1 Promoting Client independence (Part 1)
- 2 Promoting Client independence (Part 2))
In a very simple sense, assistive technology, or AT, is any device, equipment, or system that helps someone perform an activity that may otherwise be difficult or impossible for them to do. AT can range from low tech items like walking sticks or pencil grips, to high tech items such as mobility scooters or voice recognition software that allows a person with disabilities to use a computer. By making activities easier or possible to complete, AT can help maintain or improve someone’s functional capabilities and encourage and support them to be more independent. AT can also help maintain or improve a person’s ability to participate in education, work, social activities, and their community. This, in turn, can help increase their health and well-being and allow them to live life as fully as possible. By the end of this module, caregivers will be able to explain what AT, describe benefits of assistive technology, and identify types of AT. They will also be able to describe principles and considerations for choosing assistive technology and identify /best practices for working with clients who use assistive technology.
- 1 Assistive Technology (Part 1)
- 2 Assistive Technology (Part 2)