Our library - Caregiver Compliance Training | Nevvon

Chronological age is a measure based on a person’s date of birth. It is based solely on the passage of time and is the person’s age in years. Chronological age has limited significance in terms of health. However, the chances of developing health problems increases as people age. Health problems, rather than normal aging, are the main cause of functional loss.

Includes lessons:

1. 1 Normal Aging
2. 2 Normal Aging Changes Part 1
3. 3 Normal Aging Changes Part 2
4. 4 Promoting Healthy Aging
5. 5 Independent Living

Elder financial exploitation is when someone illegally or improperly uses an older person’s money, property, assets, or belongings for their own profit or benefit. Anyone can be a victim of financial exploitation. But there are some conditions or circumstances that are common among older people that make them more vulnerable. By the end of this module, caregivers will be able describe why older people may be more likely to be victims of financial exploitation and how it may affect them, identify common types of elder financial exploitation, and recognize ways they can help protect their clients. They will also be able to identify warning signs of financial exploitation and describe what they should do if they suspect one of their clients is a victim.

Includes lessons:

1. 1 Understanding Elder Financial Exploitation (Part 1)
2. 2 Understanding Elder Financial Exploitation (Part 2)
3. 3 Protecting Clients From Elder Financial Exploitation
4. 4 Recognizing and Reporting Elder Financial Exploitation

Many age-related changes increase older people’s risk of not getting the nutrition they need and becoming malnourished. This can have a big impact on not just their physical health, but also on their memory, cognitive ability, and emotional wellbeing. It can put them at higher risk of chronic diseases like heart disease, high blood pressure, diabetes, osteoporosis, dementia, and some cancers, and can lead to mental health issues like anxiety or depression. It can also make any pre-existing health conditions worse. By the end of this module, caregivers will be able to describe how dietary needs change as people age and why proper nutrition is important. They will be able to recognize the types of food and nutrients that make up a healthy diet for older people and identify ways to improve older people’s nutrition. Caregivers will also be able to recognize that some medical conditions may require special meal plans or dietary restrictions.

Includes lessons:

1. 1 Dietary Needs of Older People (Part 1)
2. 2 Dietary Needs of Older People (Part 2)
3. 3 Dietary Guidelines for Older People

A hip fracture happens when there is a break in the thigh bone of the hip joint. Falling over sideways is the number one cause of hip fractures. In fact, most hip fractures are caused by falls in people aged 65 and older. By the end of this module, caregivers will be able to explain what a hip fracture is, recognize causes of hip fractures in older people, identify types of hip fractures, and describe signs and symptoms of hip fractures. Caregivers will also be able to describe risk factors and treatment for hip fractures and identify ways to help prevent hip fractures in older clients.

Includes lessons:

1. 1 Causes of Hip Fractures in Older People
2. 2 Signs and Symptoms of Hip Fractures
3. 3 Hip Fracture Risk Factors
4. 4 Treating and Preventing Hip Fracture

Pain is associated with substantial disability from reduced mobility, avoidance of activity, falls, depression and anxiety, sleep impairment, and even isolation. Caregivers may be one of the most influential people in a client’s life. It is the caregivers that may notice increased or intolerable pain, making caregivers important advocate in elderly person’s life. This module will help caregivers understand the different types of pain, how to assess pain and help clients prevent pain from escalating and becoming unmanageable.

Includes lessons:

1. 1 Pain and Pain Scale
2. 2 Pain Medications and Recognizing Pain in Cognitively Impaired People
3. 3 Chronic Pain Simulation

Blood pressure is the measure of the force of the circulating blood against the walls of the blood vessels. Both high blood pressure (hypertension) and low blood pressure (hypotension) can be serious conditions if not monitored. High blood pressure is a high risk factor for heart disease and other serious chronic conditions. Anyone can have high blood pressure but simple lifestyle changes can help reduce the risk. Low blood pressure occurs when the blood flows through the blood vessels at a lower than normal pressure. This results in a reduction of oxygen and nutrients being delivered to the body’s organs. Low blood pressure most commonly affects older people. In this module, we are going to look at high blood pressure (hypertension) and low blood pressure (hypotension). By the end of the module, caregivers will be able to describe, recognize risk factors and high-risk groups, identify signs and symptoms, and describe treatment for these conditions, including any complications. Caregivers will also be able to identify best practices for caring for clients with high blood pressure (hypertension) and low blood pressure (hypotension).

Includes lessons:

1. 1 Introduction to High Blood Pressure (Hypertension)
2. 2 Introduction to Low Blood Pressure (Hypotension)
3. 3 How to Take Blood Pressure Readings
4. 4 Caring for Clients With High Blood Pressure and Low Blood Pressure

Providing assistance with activities of daily living (ADL) for someone is one of the most important responsibilities a caregiver has. Understanding clients' needs and how to help them with life tasks that are needed to manage safe living at home is the focus of this module.

Includes lessons:

1. 1 Giving a Bath & Bed Baths
2. 2 Incontinence- Changing a Client
3. 3 Hygiene - Shaving, Nail Trimming and Safe Toileting
4. 4 Helping Someone to Stand and Walk
5. 5 Feeding and Swallowing- part 1
6. 6 Feeding and Swallowing- part 2
7. 7 Denture Care and Oral Hygiene
8. 8 Dressing and Undressing
9. 9 Medication Assistance
10. 10 Fire-Related Accidents
11. 11 Hearing Aid Care
12. 12 Successful ADL training

Pressure ulcers are an important health issue and a significant challenge for healthcare providers. The presence of pressure ulcers impacts a client’s life and recovery. They can also cause complications such as pain and infection. The best way to avoid pressure ulcers is to routinely use preventative measures. By the end of this module, caregivers will be able to describe what pressure ulcers are, what causes them, and who is at risk, and will be aware of complications. Caregivers will also be familiar with the signs and symptoms of pressure ulcers, treatment options, preventive measures, and when to seek medical assistance. Finally, caregivers will be able to identify best practices for caring for clients with pressure ulcers.

Includes lessons:

1. 1 Introduction to Pressure Ulcers
2. 2 Signs, Symptoms, Treatment, and Prevention of Pressure Ulcers
3. 3 Caring for Clients With Pressure Ulcers

There are strict rules around assisting with medication and may vary in each state and for each employer. In this module, caregivers will understand the difference between administering and assisting with medication as well as understanding their roles and responsibilities as a caregiver to safely support clients with their medication.

Includes lessons:

1. 1 Introduction to Medication Administration
2. 2 Assisting with Medication- part 1
3. 3 Assisting with Medication- part 2
4. 4 Correct storage and disposal of medication
5. 5 Administration Challenges
6. 6 Drug Classification
7. 7 Routes of Medication Administration
8. 8 Drug Side Effects and Allergy

Older adults have a higher risk of falling very ill from the flu and have the highest death rates from flu. What many people don’t know is influenza is easily and often missed in older adults. When a person is sneezing or has a hacking cough, as well as some other symptoms, it might be passed off as a simple cold. But is it? In this module, caregivers will learn how to recognize the signs and symptoms of colds, flu, and possible pneumonia. They will also learn prevention methods to stop the spread of germs.

Includes lessons:

1. 1 Signs and Symptoms of Cold
2. 2 Signs and symptoms of flu
3. 3 Signs and Symptoms of Pneumonia
4. 4 Treatment and Prevention

Mental health is an integral part of overall health. Understanding mental health and raising awareness of mental disorder can help those affected get the support they need and reduce discrimination, isolation, and stigma. The aim of this module is to provide caregivers with information to raise their understanding of mental health and mental illness. Caregivers will be given the opportunity to reflect on what we mean by mental health and mental illness and how we define them. By the end of the module, caregivers will be able to identify common mental disorders and their treatment and rehabilitation. Caregivers will also be able to recognize the role of individuals and the community in promoting mental health.

Includes lessons:

1. 1 Introduction to Mental Health
2. 2 Facts About Mental Health
3. 3 Understanding Abnormality
4. 4 Defining Mental Disorder
5. 5 Common Mental Disorders Part 1
6. 6 Common Mental Disorders Part 2
7. 7 Common Mental Disorders Part 3
8. 8 Treating Mental Disorders
9. 9 Promoting Mental Health

While some hospital readmissions are unavoidable, others can be prevented. By the end of this module, caregivers will be able to describe common causes of readmission to hospital and understand why preventing hospital readmission is important. Caregivers will also be able to identify ways that they can help manage and reduce clients’ risks of hospital readmission and recognize when it may be appropriate to seek medical help.

Includes lessons:

1. 1 Introduction to Preventing Hospital Readmission
2. 2 Recognizing and Managing Risk of Hospital Readmission
3. 3 Understanding Where to Go for Medical Help

Hospice care is a type of care that focuses on improving the quality of life of people who have a terminal illness. Rather than trying to cure the illness, the goal of hospice care is to enable someone who is terminally ill to live as comfortably and as fully as possible. It aims to do this by respecting the person’s wishes and providing holistic care that looks after their mind, body, and spirit. By the end of this module, caregivers will be able to identify what hospice care involves, recognize signs that death may be near, and describe ways they can provide care and comfort to clients at the end of life. They will also be able to identify healthy ways to help them cope with a client’s death.

Includes lessons:

1. 1 Introduction to Hospice Care
2. 2 Recognizing When Death Is Near
3. 3 Caring for Clients at the End of Life (Part 1)
4. 4 Caring for Clients at the End of Life (Part 2)
5. 5 Caring for Clients at the End of Life (Part 3)
6. 6 Coping With the Death of a Client

Hearing loss is a condition that occurs when any part of the ear doesn’t work the way it should. It can be permanent or temporary, affect one or both ears, and range in severity. According to the World Health Organization, around 466 million people around the world have some degree of hearing loss. That’s about 5% of the entire population! By the end of this module, caregivers will be able to identify common causes, types, signs, and symptoms of hearing loss and describe possible effects that it may have. Caregivers will also be able to recognize how hearing loss may be treated and identify best practices of caring for clients with hearing loss.

Includes lessons:

1. 1 Causes and Types of Hearing Loss
2. 2 Signs and Symptoms of Hearing Loss
3. 3 Effects of Hearing Loss
4. 4 Treatment of Hearing Loss
5. 5 Caring for Clients With Hearing Loss

A urinary catheter is a medical device for people who have difficulty passing urine or emptying their bladder in the usual way. Most people will only need to use a catheter for a short period of time until they regain their ability to urinate on their own. However, people with permanent injury or severe illness may need to use a catheter long-term or even permanently. By the end of this module, caregivers will be able to identify different types of catheters and why they may be used and to recognize possible side effects of catheter use. Caregivers will also be able to explain how to clean and care for different types of catheters and recognize when to seek medical help.

Includes lessons:

1. 1 Catheter Use and Types
2. 2 Indwelling Catheters (Part 1)
3. 3 Indwelling Catheters (Part 2)
4. 4 Intermittent Catheters
5. 5 External Catheters

Vision loss, also known as visual impairment, is a reduction in vision to a degree that causes problems that can’t be corrected by usual means such as glasses, contact lenses, or surgery. Vision loss can occur suddenly or develop gradually over time. It can affect one or both eyes and all or part of a person’s field of vision. Anyone can experience vision loss, but it becomes more common as people age. In fact, around 1 in 3 people have some form of vision-reducing eye disease by the age of 65. By the end of this module, caregivers will be able to identify common causes, types, signs, and symptoms of vision loss and describe possible effects that it may have. Caregivers will also be able to recognize how vision loss may be treated and identify best practices of caring for clients with vision loss.

Includes lessons:

1. 1 Causes and Types of Vision Loss
2. 2 Signs and Symptoms of Vision Loss
3. 3 Effects of Vision Loss
4. 4 Treatment of Vision Loss (Part 1)
5. 5 Treatment of Vision Loss (Part 2)
6. 6 Caring for Clients With Vision Loss

Helping keep clients’ homes clean by assisting with or doing light housekeeping is a routine part of the care caregivers provide. By the end of this module, caregivers will be able to identify types of activities that are considered light housekeeping, recognize how to appropriately use cleaning materials and equipment, and identify light housekeeping best practices. They will also be able to describe what special procedures to use if a client or someone in their household has, or may have, an infectious illness.

Includes lessons:

1. 1 Light Housekeeping (Part 1)
2. 2 Light Housekeeping (Part 2)

Bed bugs are small, flat, reddish-brown insects with an oval-shaped body. They don’t have teeth or a tongue to help them chew, so they feed entirely on blood. By the end of this module, caregivers will be able to recognize what bed bugs are and how infestations occur. They will also be able to describe how to look for bed bugs and identify ways to help prevent bed bugs from spreading or infesting homes.

Includes lessons:

1. 1 Introduction to Bed Bugs
2. 2 Prevention of Bed Bugs (Part 1)
3. 3 Prevention of Bed Bugs (Part 2)

Autism spectrum disorder, also known as ASD, is a condition that affects a person’s development and makes it difficult for them to communicate and connect with people, emotionally and socially. There are many different forms of ASD, and that’s why it’s called “spectrum” disorder. By the end of this module, caregivers will be able to explain what ASD is and recognize common signs and symptoms of the condition. They will also be able to identify possible causes and risk factors for ASD, describe ways it may be treated, and describe ways they can help care for clients with ASD.

Includes lessons:

1. 1 Introduction to Autism Spectrum Disorder
2. 2 Causes and Risk Factors of Autism Spectrum Disorder
3. 3 Treatment of Autism Spectrum Disorder
4. 4 Caring for Clients With Autism Spectrum Disorder

The kidneys are very important organs. Sometimes, a person’s kidneys cannot function properly, resulting in kidney failure.The solution for this is for the person to have a kidney transplant or to have their blood cleaned artificially with a treatment called dialysis. By the end of this module, caregivers will be able to identify the main functions of the kidney and recognize signs and symptoms of acute and chronic kidney failure. Caregivers will be able to explain what dialysis is, how it works, and when dialysis is required. Caregivers will also be able to identify types, side effects, and risks of dialysis and discuss ways they can help care for clients who are receiving dialysis.

Includes lessons:

1. 1 Introduction to Dialysis (Part 1)
2. 2 Introduction to Dialysis (Part 2)
3. 3 Types, Side Effects, and Risks of Dialysis
4. 4 Caring for Clients on Dialysis

For many of us, independence means things like being able to live on our own, make our own decisions, take care of our own needs, and manage our day-to-day life. But, for someone who needs a caregiver, independence may look or be a bit different. Depending on the reasons a client has experienced a loss of independence, they may never be able to be as independent as they once were again. But in most cases, there are still aspects of their life that they can, and should, still be able to control or make decisions about. By the end of this module, caregivers will be able to explain the concept of independence, describe risk factors for the loss of independence, and identify effects independence can have on a client’s well-being. Caregivers will also be able to identify ways to promote client independence.

Includes lessons:

1. 1 Promoting Client independence (Part 1)
2. 2 Promoting Client independence (Part 2))

In a very simple sense, assistive technology, or AT, is any device, equipment, or system that helps someone perform an activity that may otherwise be difficult or impossible for them to do. AT can range from low tech items like walking sticks or pencil grips, to high tech items such as mobility scooters or voice recognition software that allows a person with disabilities to use a computer. By making activities easier or possible to complete, AT can help maintain or improve someone’s functional capabilities and encourage and support them to be more independent. AT can also help maintain or improve a person’s ability to participate in education, work, social activities, and their community. This, in turn, can help increase their health and well-being and allow them to live life as fully as possible. By the end of this module, caregivers will be able to explain what AT, describe benefits of assistive technology, and identify types of AT. They will also be able to describe principles and considerations for choosing assistive technology and identify /best practices for working with clients who use assistive technology.

Includes lessons:

1. 1 Assistive Technology (Part 1)
2. 2 Assistive Technology (Part 2)

Constipation is one of the most common digestive issues in the world. In fact, studies suggest that, at any moment in time, constipation affects between 1 in 6 and 1 in 10 people worldwide. Although being constipated can be uncomfortable, constipation itself isn’t normally dangerous. However, constipation can negatively affect a person’s quality of life or lead to other health problems or complications In some cases, constipation can also be a sign of an underlying health condition. By the end of this module, caregivers will be able to explain what constipation is, recognize risk factors for constipation, and identify types, causes, and signs, and symptoms of constipation. Caregivers will also be able to describe ways constipation may be treated and prevented.

Includes lessons:

1. 1 Introduction to Constipation
2. 2 Risk Factors and Types of Constipation
3. 3 Treating and Preventing Constipation

Brain injuries are injuries that happen to the brain after someone is born. Because of this, they are sometimes referred to as acquired brain injuries. Any brain damage that happens before, during, or just after birth is known as congenital brain damage. Brain injuries can be caused by illness or trauma and are often classed as either non-traumatic or traumatic depending on the specific cause. By the end of this module, caregivers will be able to identify the 3 main parts of the brain and their basic functions, explain the difference between traumatic and non-traumatic brain injuries, identify causes of traumatic and non-traumatic brain injuries, and recognize types of traumatic brain injuries. They will also be able to identify signs, symptoms, and effects of brain injuries, describe how brain injuries may be treated, and identify best practices for caring for clients with brain injuries.

Includes lessons:

1. 1 The Brain
2. 2 Types and Causes of Brain Injury
3. 3 Signs and Symptoms of Brain Injury
4. 4 Effects of Brain Injury
5. 5 Treatment for Brain Injury
6. 6 Caring for Clients With Brain Injuries

Brain injuries are injuries that happen to the brain after someone is born. Because of this, they are sometimes referred to as acquired brain injuries. Any brain damage that happens before, during, or just after birth is known as congenital brain damage. Brain injuries can be caused by illness or trauma and are often classed as either non-traumatic or traumatic depending on the specific cause. By the end of this module, caregivers will be able to explain the difference between traumatic and non-traumatic brain injuries, identify causes of traumatic and non-traumatic brain injuries, and recognize types of traumatic brain injuries. They will also be able to identify signs and symptoms of brain injuries, describe how brain injuries may be treated, and identify best practices for caring for clients with brain injuries.

Includes lessons:

1. 1 Types and Causes of Brain Injury
2. 2 Signs and Symptoms of Brain Injury
3. 3 Treatment for Brain Injury
4. 4 Caring for Clients With Brain Injuries

Older clients are particularly at risk of experiencing disorientation and delirium. Caregivers are likely to care for a client who is recovering from disorientation and delirium or who will develop one of these mental health disorders. By the end of this module, caregivers will be able to identify what are the common signs and symptoms of disorientation and delirium as well as describe the differences between them. Caregivers will also be able to describe the potential causes of disorientation and delirium, what are the potential treatments for disorientation and delirium, and what are the best practices for supporting a client with disorientation and delirium.

Includes lessons:

1. 1 Signs and Symptoms of Disorientation and Delirium
2. 2 Causes of Disorientation and Delirium
3. 3 Treatment for Disorientation and Delirium
4. 4 Supporting a Client With Disorientation or Delirium

Schizophrenia spectrum disorder is a lost sense of reality based on a group of complex mental health disorders such as hallucinations, delusions, disorganized thoughts or speech, extremely abnormal behavior, and withdrawal from social activity. Schizophrenia is a complicated, debilitating mental health disorder, which is often misunderstood. Caring for clients with schizophrenia spectrum disorder can present special challenges since clients with schizophrenia can become out of touch with reality. By the end of this course, caregivers will be able to identify common signs and symptoms and explain potential causes of schizophrenia spectrum disorders. Additionally, caregivers will be able to describe potential treatments and determine best practices for supporting clients with schizophrenia spectrum disorders.

Includes lessons:

1. 1 Signs and Symptoms of Schizophrenia Spectrum Disorders
2. 2 Causes of Schizophrenia Spectrum Disorders
3. 3 Treatment for Schizophrenia Spectrum Disorders
4. 4 Supporting Clients With Schizophrenia Spectrum Disorders

Substance-related and addictive disorders can be diagnosed at any stage of life. Caregivers who support a client with a past or present substance-related and addictive disorder will recognize that treatment can be life-long and that regression is possible. By the end of this module, caregivers will be able to identify the common signs and symptoms of substance-related and addictive disorders and describe the differences between alcohol use disorder and drug use. Caregivers will also be able to identify the potential causes and risk factors of these disorders and how substance-related and addictive disorders may be treated and describe best practices for supporting clients with substance-related and addictive disorders.

Includes lessons:

1. 1 Signs and Symptoms of Substance-Related and Addictive Disorders
2. 2 Causes of Substance-Related and Addictive Disorders
3. 3 Treatment for Substance-Related and Addictive Disorders
4. 4 Supporting Clients with Substance-Related and Addictive Disorders

Bipolar disorder, formerly known as manic-depressive illness, is a mental health condition in which individuals can have unusual shifts in their mood, energy, and activity level. These extreme mood swings can vary between emotional highs, known as mania, and emotional lows, known as depression, and can greatly inhibit an individual's ability to carry out day -to-day activities. Although bipolar disorder is a life-long condition, the episodic mood swings can either occur rarely or multiple times a year. By the end of this module, caregivers will be able to identify common signs and symptoms of bipolar and related disorders and describe the difference between bipolar disorder and mania. Caregivers will also be able to describe potential causes and treatments for bipolar and related disorders and be able to determine the best practices for supporting clients with bipolar and related disorders.

Includes lessons:

1. 1 Signs and Symptoms of Bipolar and Related Disorders
2. 2 Causes of Bipolar and Related Disorders
3. 3 Treatment for Bipolar and Related Disorders
4. 4 Supporting Clients With Bipolar and Related Disorders

Post-traumatic stress disorder (PTSD) is a disorder that occurs in people when they’ve experienced or witnessed a horror-stricken event and are unable to recover from that event. PTSD causes people to relive their terrifying or stressor-related experience repeatedly due to flashbacks, which can last for months or years. By the end of this course, caregivers will be able to identify common signs and symptoms of PTSD and describe potential causes and treatments for PTSD. They’ll also be able to determine best practices for supporting a client with PTSD.

Includes lessons:

1. 1 Signs and Symptoms of Post-Traumatic Stress Disorder
2. 2 Causes of Post-Traumatic Stress Disorder
3. 3 Treatment for Post-Traumatic Stress Disorder
4. 4 Supporting a Client With Post-Traumatic Stress Disorder

A personality disorder is a rigid pattern of thinking, feeling, and behaving that is very different from generally expected behavior. Personality disorders cause long-term problems related to how a person thinks and feels about themselves and how they interact with other people. All areas of life can be affected. Caring for a client with a personality disorder can be challenging as their behavior can be unusual or unexpected. The ten types of personality disorders will be described in this module. By the end of this module, caregivers will be able to identify common signs of personality disorders and describe potential causes. They will also be able to describe what treatments are available and best practices for supporting clients with personality disorders.

Includes lessons:

1. 1 Signs and Symptoms of Personality Disorders
2. 2 Causes of Personality Disorders
3. 3 Treatment for Personality Disorders
4. 4 Supporting Clients With Personality Disorders

An eating disorder is a serious, complex psychological condition manifesting in behaviors that are food or eating-obsessed in nature and is potentially life-threatening. Caregivers are likely to care for clients with common eating disorders, such as binge eating, bulimia, anorexia, or others. These unhealthy eating habits typically require intervention by medical and psychological experts before conditions can improve. By the end of this course, caregivers will be able to identify common signs and symptoms of eating disorders and describe potential causes and treatments for eating disorders. They’ll also be able to determine best practices for supporting clients with eating disorders.

Includes lessons:

1. 1 Signs and Symptoms of Eating Disorders
2. 2 Causes of Eating Disorders
3. 3 Treatment for Eating Disorders
4. 4 Supporting Clients With Eating Disorders

Depressive disorders are a group of disorders relating to sad, empty, or irritable moods. They can cause severe changes in one’s physical body or thoughts affecting the ability to function in daily life activities. Caregiving for clients with depressive disorders varies on the disorder, and requires patience and mindfulness as often clients may not know they have a depressive disorder. By the end of this course, caregivers will be able to identify signs and symptoms and describe potential causes of common depressive disorders. They’ll also be able to describe proper treatment and determine best practices for supporting clients with depressive disorders.

Includes lessons:

1. 1 Signs and Symptoms of Depressive Disorders
2. 2 Causes of Depressive Disorders
3. 3 Treatment for Depressive Disorders
4. 4 Supporting Clients With Depressive Disorders

Disruptive, impulse-control and conduct disorders are usually diagnosed in late childhood or early teens. Caregivers who support families where a child has a disruptive, impulse-control, and conduct disorder will sometimes witness very challenging behaviors. By the end of this module, caregivers will be able to identify what are the common signs and symptoms of disruptive, impulse-control, and conduct disorders and recognize the potential causes of these disorders. They will also be able to describe potential treatments for the most common disruptive, impulse-control, and conduct disorders and best practices for supporting clients with disruptive, impulse-control, and conduct disorders.

Includes lessons:

1. 1 Signs and Symptoms of Disruptive, Impulse-Control, and Conduct Disorders
2. 2 Causes of Disruptive, Impulse-Control, and Conduct Disorders
3. 3 Treatments for Disruptive, Impulse-Control, and Conduct Disorders
4. 4 Supporting Clients With Disruptive, Impulse-Control, and Conduct Disorders

Obsessive-compulsive disorder, also referred to as OCD, is a life-long mental health condition where an individual is plagued by obsessive thoughts that may lead to compulsive actions. There are also 5 related disorders to obsessive compulsive disorder: hoarding disorder, body dysmorphic disorder, trichotillomania disorder (hair pulling), excoriation disorder (skin-picking) and substance/medication-induced disorder. By the end of this module, caregivers will be able to identify common signs and symptoms, describe potential causes of, and describe potential treatments for OCD and its related disorders. Caregivers will also be able to determine what the best practices are for supporting clients with obsessive-compulsive and related disorders.

Includes lessons:

1. 1 Signs and Symptoms of Obsessive-Compulsive and Related Disorders
2. 2 Causes of Obsessive-Compulsive and Related Disorders
3. 3 Treatment for Obsessive-Compulsive and Related Disorders
4. 4 Supporting Clients With Obsessive-Compulsive and Related Disorders

The main purpose or goal of home care is to help people stay in their homes and live as safely, independently, and well as possible. The day-to-day support home care provides helps clients protect, maintain, or improve their health and well-being which, in turn, helps improve their quality of life. By the end of this module, caregivers will be able to explain what the purpose of home care is, recognize the difference between home care and home health care, describe what a care team is and who it may include, and explain what person-centered care is and why it’s important. Caregivers will also be able to discuss the role of a caregiver and what it involves, define activities of daily living and instrumental activities of daily living, and recognize the importance of being a caregiver and the impact caregivers can make.

Includes lessons:

1. 1 Introduction to Home Care
2. 2 Your Role as a Caregiver

Working with a client who keeps the Jewish dietary laws, can be complex as people who keep a kosher kitchen will not consume dairy foods with meat or poultry in the same meal. They will also have separate sinks, pots, pans and cutlery for dairy meals and meals containing meat or poultry. In this module, learners will learn what kosher is and what foods are kosher. By the end of this module, learners will recognize how this will affect shopping for a kosher client. Learners will also be able to describe how to prepare kosher meals, identify common mistakes that can be made in a kosher kitchen and what to do if you do make a mistake in a kosher kitchen.

Includes lessons:

1. 1 Introduction to Kashrut
2. 2 The Kosher Kitchen

HIPAA training is essential to all health care professionals in order to ensure that the valuable information related to a patient’s health is safeguarded and protected. This module will help caregivers to gain a deep understanding of HIPAA rules, patients’ rights, how to prevent breaches, the meaning of Personal Health Information (PHI) and the role of caregivers in protecting it.

Includes lessons:

1. 1 Introduction to HIPAA
2. 2 PHI
3. 3 Patient's Rights
4. 4 PHI Rules (Part 1)
5. 5 PHI Rules(Part 2)
6. 6 Breeches
7. 7 Sanctions

For home care providers whose workplaces are clients’ homes, and many times unfamiliar or unsafe neighborhoods, the threat of harassment is real. Sexual harassment of the home health care aide by patients or family members is a common occurrence yet underreported and seldom addressed. When completing this module caregivers will have gain a clear understanding of the definition of Sexual Harassment, types, employees rights under federal and state laws and what to do if being harassed at work.

Includes lessons:

1. 1 What Is Sexual Harassment?
2. 2 Types of Sexual Harassment
3. 3 Federal and State Laws Regarding Sexual Harassment
4. 4 Remedies for Victims of Sexual Harassment
5. 5 The Rights and Responsibilities of Employees
6. 6 Sexual Harassment Laws for New York Employers
7. 7 New York State Law

When completing this advanced module, caregivers will have gained an in depth, clear understanding of Sexual Harassment, types and employees rights under federal and state laws and what to do if being harassed at work. This advanced training included many examples, scenarios and quizzes to ensure a deep understanding and prevention of Sexual Harassment in the workplace.

Includes lessons:

1. 1 What is Sexual Harassment
2. 2 Types of Sexual Harassment
3. 3 Identifying Types of Sexual Harassment
4. 4 Effects of Sexual Harassment
5. 5 Federal and State Laws Regarding Sexual Harassment
6. 6 Identifying Sexual Harassment
7. 7 Preventing and Stopping Sexual Harassment
8. 8 Remedies for Victims of Sexual Harassment
9. 9 The Rights and Responsibilities of Employees
10. 10 Helping Create a Sexual Harassment-Free Workplace
11. 11 Sexual Harassment Laws for New York Employers (New York only)
12. 12 New York State Law (New York only)

Elder abuse is an intentional act, or failure to act, by a caregiver or another person in a relationship involving an expectation of trust that causes a risk of harm to an older adult. In this module, you will learn the different types of elder abuse and how to recognize the signs of an elderly person who is being abused. Caregivers completing this module will gain knowledge on how to report and prevent elder abuse and neglect.

Includes lessons:

1. 1 Elder Abuse and Neglect- Causes, Effects, and Signs
2. 2 Elder Emotional, Physical, and Sexual Abuse
3. 3 Elder Financial Abuse
4. 4 Neglect and Self-Neglect
5. 5 Healthcare Fraud and Abuse
6. 6 Preventing and Reporting Elder Abuse and Neglect

Child abuse is when a parent or caregiver, whether through action or failure to act, causes injury, death, emotional harm or risk of serious harm to a child. Helping prevent child abuse begins with awareness. In this module caregivers will learn the various forms of child abuse, how to recognize the signs of possible abuse and the obligation to report.

Includes lessons:

1. 1 Child Physical Abuse
2. 2 Child Sexual and Emotional Abuse and Neglect

Advance care planning involves people making decisions about what kind of health care and medical treatment they want, or don’t want, in the future. By planning ahead, they can make sure that if they’re ever unable to say what they want themselves, their preferences are still understood. This makes it easier for health professionals and family members to make decisions about their care. This module focuses on the different types of advance directives and medical orders that clients may use to help them let others know about the type of health care they want now or in the future.

Includes lessons:

1. 1 Advance Directives
2. 2 Do-Not-Resuscitate Orders
3. 3 POLSTs

In a home care setting, unethical behavior can affect the quality of care that clients receive and put their mental, physical, or financial wellbeing at risk. It can also affect agencies and lead to consequences such as loss of credibility, low staff morale, low productivity, and financial loss. As a caregiver, understanding what’s considered ethical behavior is incredibly important because it helps protect the people they care for and ensures that they fulfill the ethical duties and principles of their role. Just like there are expectations around how caregivers should behave, there are expectations around how clients should be treated. These expectations are referred to as client rights. By the end of this module, caregivers will be able to describe what a code of ethics is, recognize common ethical guidelines or rules, and identify clients’ rights and responsibilities. They will also be able to identify ways that they can help protect and promote their clients’ rights.

Includes lessons:

1. 1 Ethics
2. 2 Client Rights and Responsibilities
3. 3 Protecting and Promoting Clients’ Rights

As a caregiver, it can be difficult to stay positive and motivated, with the long hours and high demands of caring for others health and wellbeing.This module will encourage and support caregivers to excel at their job and teach them how to feel fulfilled and accomplished in the field of caregiving.

Work etiquette is not only about the spoken words. It also encompasses overall demeanour and non-verbal cues. It is about dressing and having an appearance that would not be offensive and uncomfortable for others. In this module a caregiver will learn the language of caring and compassion, how to dress, how to behave in someone’s home, how to understand culture differences and respect them.

Includes lessons:

1. 1 Respecting Someone's Home
2. 2 Best Practices for Presenting Yourself
3. 3 Respect and Dignity
4. 4 Attitude
5. 5 Professional Boundaries for Caregivers

Caregiving requires open patient and caregiver communication, but it’s not always easy. Caregiving involves much more than just the physical tasks of looking after another person; it will most likely also include providing emotional support. This can sometimes be quite complicated for both the caregiver and care receiver .After completing this module the caregiver will have the knowledge of how to manage their emotions, manage their time and be aware of their body language.

Includes lessons:

1. 1 Verbal Communication
2. 2 Body Language
3. 3 Managing Your Emotions
4. 4 Time Management
5. 5 Using Technology
6. 6 Augmented and Alternative Communication

While home health aides cannot know the nuances of all cultures, it is evident that homecare providers are culturally sensitive to their clients as a priority . Misunderstandings about care preferences are common among diverse cultural groups. After completing this module caregivers would know how they should consider cultural values, norms and beliefs that shape the client's understanding of their illness and their wishes for a certain type of care.

Includes lessons:

1. 1 Cultural Sensitivity & Awareness (Part 1)
2. 2 Cultural Sensitivity & Awareness (Part 2)
3. 3 Cultural Sensitivity & Awareness (Part 3)
4. 4 Cultural Sensitivity & Awareness (Part 4)
5. 5 Caring for LGBTQ Clients

Caregivers often spend more time with clients than any other members of the clients’ care teams. This puts caregivers in a unique and important position because it means that they may be the only member of the client’s care team who can regularly notice how the client is doing and can recognize any important changes in their status or care. Being able to observe these changes and report the right kind of information and knowing how to share it at the right time with the right people is an essential part of providing clients with safe and effective care. By the end of this module, caregivers will be able to describe why reporting and documenting client status and care is important, identify the type of information they should report and document, and recognize the rules of good documentation.

Includes lessons:

1. 1 Reporting Client Status and Care
2. 2 Documenting Client Status and Care (Part 1)
3. 3 Documenting Client Status and Care (Part 2)

No matter how good of a caregiver someone is or how much they try, there will be times when clients or members of their family complain or criticize. By the end of this module, caregivers will be able to describe how to evaluate and respond to complaints and what they can learn from them. They will also be able to identify how to appropriately handle complaints and accusations from clients with dementia.

Includes lessons:

1. 1 Evaluating Client or Family Complaints
2. 2 Responding to Client or Family Complaints
3. 3 Handling Complaints and Accusations from Clients with Dementia

The module will help learners communicate in a way that considers the cultural, health literacy, and language needs of their clients including cross-cultural communication skills, verbal communication strategies, written communication strategies and notice of communication and language assistance services.

Includes lessons:

1. 1 Introduction
2. 2 Case Study
3. 3 Part 1: Cross-Cultural Communication Skills
4. 4 Part 2: Verbal Communication
5. 5 Part 3: Written Communication
6. 6 Part 4: Notice of Communication and Language Assistance Services
7. 7 Case Study
8. 8 What’s Next?
9. 9 Toolkit

Respiratory disease is a type of disease that affects the lungs and other parts of the respiratory system. Lung disease is a serious and progressive disease where breathing becomes labored. When caring for an elderly person with lung disease, it may become overwhelming for the caregiver. This module is intended to give caregivers an overall view of what it means to suffer from a respiratory disease, understand the causes and learn how to help clients control the symptoms and avoid flare-ups.

Includes lessons:

1. 1 COPD -Overview, Symptoms, and Care Plan
2. 2 Shortness of Breath Management
3. 3 Flare ups
4. 4 Oxygen Care

Parkinson’s disease is a degenerative disease that mainly affects people who are over the age of 60. There are five stages of Parkinson’s disease and while there are treatments for Parkinson’s, there is no known cure for it. In this module, caregivers will learn what Parkinson’s disease is and be able to recognize the risk factors and risk groups for Parkinson’s disease. Learners will also be able to recognize signs and symptoms of Parkinson’s disease, be able to describe how Parkinson’s disease may be treated and be able to identify ways for how to help prevent Parkinson’s disease. Caregivers will also be able to identify best practices for caring for clients with Parkinson’s disease.

Includes lessons:

1. 1 Introduction to Parkinson’s Disease
2. 2 Signs, Symptoms, Treatment, and Prevention of Parkinson’s Disease
3. 3 Caring for Clients With Parkinson’s Disease

Diabetes is the most common metabolic disease, yet each person has individual needs when it comes to managing their diabetes. Diabetes can be managed when properly cared for. Doctors, nurses, and nutritionists work together to prepare a unique plan of medicine, diet, and exercise to help each person. The impact caregivers have goes far beyond their tasks. Experienced caregivers have a lot of influence on the person they are caring for. This module is intended to give a broad view of what diabetes is and how to help clients manage blood sugar levels so complications can be reduced or prevented.

Includes lessons:

1. 1 Diabetes Signs and Symptoms
2. 2 Types of Diabetes and Their Symptoms
3. 3 Hypoglycemia and Hyperglycemia
4. 4 Long Term Complications of Diabetes

The most common disease of the joint diseases group is Arthritis. The pain and the degenerative conditions that are marked by inflammation in the joints, causes stiffness and pain. It gets worse with age. It’s hard to be a caregiver for another person, having to do for them what they cannot do for themselves. This module uncovers Arthritis common symptoms and teaches how to help clients avoid triggers that would increase pain and complications.

Includes lessons:

1. 1 Arthritis Symptoms
2. 2 Most Common Forms of Arthritis and Care
3. 3 Arthritis Case Study

The heart is one of the strongest muscles in the body. When a person is faced with complications of the heart they may have heart disease. This generally refers to conditions that involve narrowed or blocked blood vessels which can lead to a heart attack, chest pain (angina) or stroke. This module will give caregivers a clear understanding of the causes associated with cardiovascular disease as well as being aware of emergency situations that require assistance.

Includes lessons:

1. 1 Cardiovascular Disease Signs and Symptoms
2. 2 Differences Between Cardiovascular Disease and Coronary Artery Disease
3. 3 Heart Failure

HIV, or human immunodeficiency virus, is a virus that attacks the body’s immune system, making a person more vulnerable to other diseases and infections. If not treated, HIV can lead to AIDS (acquired immunodeficiency syndrome). Although there is currently no cure for HIV, with the proper treatment, HIV can be controlled, enabling people with HIV to live a long and healthy life. In this module we are going to look at HIV. By the end of the module, caregivers will be able to describe what HIV is, recognize risk factors and high-risk groups, identify signs and symptoms, describe treatment for HIV, including any complications, and be able to identify best practices for caring for clients with HIV. Caregivers will also recognize that it is a breach of HIPAA to disclose any information about a client’s personal health information, including HIV status, to people who do not have authorization to receive that information.

Includes lessons:

1. 1 Introduction to HIV
2. 2 Signs, Symptoms, Treatment, and Prevention of HIV
3. 3 Caring for Clients With HIV

Dementia is the 6th leading cause of death in the United States.This training focuses on symptoms and reactions that are likely to arise throughout the different stages of the disease. In this module, the learner will gain a deep understanding of the common forms of dementia, how to respond to aggressive behaviours, and how to help prevent responsive behaviors.

Includes lessons:

1. 1 Common Forms of Dementia
2. 2 Dementia & Responsive Behaviors (Part 1)
3. 3 Dementia & Responsive Behaviors (Part 2)
4. 4 Dementia & Validation (Part 1)
5. 5 Dementia & Validation (Part 2)
6. 6 Common Behaviors Associated with Dementia (Part 1)
7. 7 Common Behaviors Associated with Dementia (Part 2)
8. 8 Coping with Unusual Behaviors
9. 9 Causes of Aggressive Behaviors
10. 10 Reacting & Preventing Aggressive Behaviors
11. 11 Dementia Training

Cancer is an umbrella term for a large group of related diseases. In all types of cancer abnormal cells begin to divide without stopping and spread into surrounding tissues or organs. Cancer is the second leading cause of death around the world and is responsible for around 1 in every 6 deaths worldwide. Today, many people with cancer receive a large part of their care at home instead of in a hospital. This means that it’s important for them to have someone who can help with day-to-day care and who can meet their needs both during and after cancer treatment. This module will help caregivers increase their understanding of cancer. It will enable them to identify common signs and symptoms of cancer, recognize how cancer may be treated, and describe ways caregivers can help support clients with cancer.

Includes lessons:

1. 1 Understanding Cancer
2. 2 Common Types of Cancer
3. 3 Cancer Signs and Symptoms
4. 4 Cancer Treatment
5. 5 Supporting Cancer Patients

TB is an infection that usually affects the lungs but it can also affect other parts of the body such as the kidneys, spine, and brain. There are two forms of TB, latent and active. According to the World Health Organization, about 1 in 4, or 25%, of people around the world have latent TB. And, in the United States, the Centers for Disease Control and Prevention estimate that there are up to 13 million people living with latent TB. By the end of this module, caregivers will be able to describe what tuberculosis is and how it is spread. They will be able to identify the difference between latent and active tuberculosis, recognize the signs and symptoms of tuberculosis, and identify which groups of people have a higher risk. Caregivers will also be able to describe how tuberculosis is diagnosed and treated.

Includes lessons:

1. 1 Tuberculosis (Part 1)
2. 2 Tuberculosis (Part 2)
3. 3

Stroke is a serious medical condition that happens when the blood supply to part of the brain is reduced or cut off. It is the second leading cause of death and the third leading cause of disability around the world. By the end of this module, caregivers will be able to identify the main causes, types, and risk factors of stroke. They will be able to describe signs and symptoms of stroke and recognize what to do if they suspect someone is having a stroke. They will also be able to identify how strokes may be diagnosed and treated and describe how they can help support clients’ recovery and rehabilitation.

Includes lessons:

1. 1 Stroke Overview
2. 2 Risk Factors for Stroke
3. 3 Signs and Symptoms of Stroke
4. 4 Diagnosis and Treatment of Stroke
5. 5 Stroke Recovery and Rehabilitation

By the end of this course learners will have a deeper understanding about what memory impairment is, how it affects the person, and how to respond to the many unwanted responsive behaviors that are common with its various diseases. Learners will also learn various skills of how you can tackle some of these behaviors. The goal is to have a new perspective on the world of memory impairment as a caregiver. A new perspective will help them to become a better caregiver and make it easier to handle situations they may be faced with.

Includes lessons:

1. 1 Module Introduction
2. 2 Introduction to Memory Impairment
3. 3 Introduction to Memory Impairment: Knowledge Check
4. 4 Types of Dementia
5. 5 Types of Dementia: Knowledge Check
6. 6 Characteristics of Dementia (Part 1)
7. 7 Characteristics of Dementia (Part 1): Knowledge Check
8. 8 Characteristics of Dementia (Part 2)
9. 9 Characteristics of Dementia (Part 2): Knowledge Check
10. 10 Sensory Changes
11. 11 Sensory Changes: Knowledge Check
12. 12 Diagnosing Memory Impairment
13. 13 Diagnosing Memory Impairment: Knowledge Check
14. 14 Coping With Mild Cognitive Impairment
15. 15 Coping With Mild Cognitive Impairment: Knowledge Check
16. 16 Behavioral Issues (Part 1)
17. 17 Behavioral Issues (Part 2)
18. 18 Behavioral Issues (Part 1 and 2): Knowledge Check
19. 19 Behavioral Issues (Part 3)
20. 20 Behavioral Issues (Part 3): Knowledge Check
21. 21 Behavioral Changes
22. 22 Behavioral Changes: Knowledge Check
23. 23 Learning Self-Assessment 1
24. 24 Paranoia, Delusions, and Hallucinations
25. 25 Paranoia, Delusions, and Hallucinations: Knowledge Check
26. 26 Repetitive Actions
27. 27 Repetitive Actions: Knowledge Check
28. 28 Sexual Behavior
29. 29 Sexual Behavior: Knowledge Check
30. 30 Memory Cycling
31. 31 Memory Cycling: Knowledge Check
32. 32 Fearfulness
33. 33 Fearfulness: Knowledge Check
34. 34 Progression: Signs and Symptoms
35. 35 Progression: Signs and Symptoms: Knowledge Check
36. 36 Lack of Initiative
37. 37 Lack of Initiative: Knowledge Check
38. 38 Refusal of Care, Food, Medications, and Fluids
39. 39 Refusal of Care, Food, Medications, and Fluids: Knowledge Check
40. 40 Lying
41. 41 Lying: Knowledge Check
42. 42 Communication Techniques
43. 43 Communication Techniques: Knowledge Check
44. 44 What Not to Do
45. 45 What Not to Do: Knowledge Check
46. 46 Effective Communication Techniques
47. 47 Effective Communication Techniques: Knowledge Check
48. 48 Additional Effective Communication Techniques
49. 49 Additional Effective Communication Techniques: Knowledge Check
50. 50 Bathing
51. 51 Bathing: Knowledge Check
52. 52 Nutrition
53. 53 Nutrition: Knowledge Check
54. 54 Toileting
55. 55 Toileting: Knowledge Check
56. 56 Safety
57. 57 Safety: Knowledge Check
58. 58 Learning Self-Assessment 2
59. 59 Final Summary

Hepatitis is an inflammation of the liver. Hepatitis can be caused by many things, including heavy alcohol use, drugs, toxins, and certain types of medication or medical conditions. However, hepatitis is most commonly caused by a viral infection. There are different strains of the virus that causes hepatitis. Hepatitis that’s caused by a virus is referred to as viral hepatitis. Two of the most common types of viral hepatitis are hepatitis B and C. By the end of this module, caregivers will be able to describe what hepatitis is, recognize signs and symptoms of hepatitis B and C, and identify how hepatitis B and C are spread. Caregivers will also be able to identify risk factors and complications of hepatitis B and C, describe how hepatitis B and C may be treated, and identify ways that can help prevent the spread of hepatitis B and C.

Includes lessons:

1. 1 Introduction to Hepatitis
2. 2 Risk Factors and Complications of Hepatitis B and C
3. 3 Treating and Preventing Hepatitis B and C

Monkeypox is a rare disease that is caused by infection with the monkeypox virus. Monkeypox is similar to smallpox, but milder. Symptoms of monkeypox include flu-like symptoms and a painful rash consisting of pimples or blisters that can appear on the face, inside the mouth, and on other parts of the body. Monkeypox is spread through close, sustained physical contact with the infectious rashes, scabs, or body fluids of a person who has monkeypox. It can also be spread through respiratory droplets during prolonged face to face contact between people. If caring for someone with monkeypox, it is important to follow all local and national guidelines, some of which include wearing PPE and avoiding direct contact with the rash. Healthcare workers who have cared for someone with monkeypox should notify the health department and be monitored closely for developing symptoms. By the end of this module, learners will understand what monkeypox is and how it is spread. They will learn about signs and symptoms, available treatments, and how to take prevention measures against monkeypox.

Includes lessons:

1. 1 Introduction to Monkeypox

By the end of this course learners will have a deeper understanding about what memory impairment is, how it affects the person, and how to respond to the many unwanted responsive behaviors that are common with its various diseases. Learners will also learn various skills of how you can tackle some of these behaviors. The goal is to have a new perspective on the world of memory impairment as a caregiver. A new perspective will help them to become a better caregiver and make it easier to handle situations they may be faced with.

Includes lessons:

1. 1 Introduction to Memory Impairment
2. 2 Introduction to Memory Impairment: Knowledge Check
3. 3 Types of Dementia
4. 4 Types of Dementia: Knowledge Check
5. 5 Characteristics of Dementia (Part 1)
6. 6 Characteristics of Dementia (Part 1): Knowledge Check
7. 7 Characteristics of Dementia (Part 2)
8. 8 Characteristics of Dementia (Part 2): Knowledge Check
9. 9 Sensory Changes
10. 10 Sensory Changes: Knowledge Check
11. 11 Diagnosing Memory Impairment
12. 12 Diagnosing Memory Impairment: Knowledge Check
13. 13 Coping With Mild Cognitive Impairment
14. 14 Coping With Mild Cognitive Impairment: Knowledge Check
15. 15 Communication Techniques
16. 16 Communication Techniques: Knowledge Check
17. 17 What Not to Do
18. 18 What Not to Do: Knowledge Check
19. 19 Effective Communication Techniques
20. 20 Effective Communication Techniques: Knowledge Check
21. 21 Additional Effective Communication Techniques
22. 22 Additional Effective Communication Techniques: Knowledge Check
23. 23 Bathing
24. 24 Bathing: Knowledge Check
25. 25 Nutrition
26. 26 Nutrition: Knowledge Check
27. 27 Toileting
28. 28 Toileting: Knowledge Check
29. 29 Safety
30. 30 Safety: Knowledge Check
31. 31 Patients Rights and Principles of Self-Determination

This is a module for homecare workers involved in patient care activities in a community or healthcare setting. It aims to show the type of personal protective equipment or PPE needed to correctly protect oneself and the patients being cared for. New lessons are being added often, so check in for the latest best pratcices.

Includes lessons:

1. 1 Introduction to COVID-19
2. 2 COVID-19 Variants
3. 3 Protecting Yourself, Your Clients, and Others From COVID-19 (Part 1)
4. 4 Protecting Yourself, Your Clients, and Others From COVID-19 (Part 2)
5. 5 COVID-19 Vaccines
6. 6 What to Do if You Come Into Close Contact With Someone Who Has COVID-19
7. 7 What to Do if You Develop Symptoms or Are Diagnosed With COVID-19
8. 8 Stopping Self-Isolation
9. 9 Caring for a Client Who Has, or May Have, COVID-19

An infectious disease is a disease that is caused by a microorganism known either as a pathogen or germ. When a germ enters the body, or a part of the body where it shouldn’t normally be, and starts to multiply it causes infection. This infection can then damage the body’s cells and cause disease. By the end of this module, caregivers will be able to identify the causes of infection and recognize common signs and symptoms. Caregivers will also be able to recognize how to help prevent and control infection and identify what is meant by standard and transmission-based precautions.

Includes lessons:

1. 1 Causes of Infection
2. 2 Signs and Symptoms of Infection
3. 3 Preventing and Controlling Infection
4. 4 Standard Precautions (Part 1)
5. 5 Standard Precautions (Part 2)
6. 6 Transmission-Based Precautions

An infectious disease is a disease that is caused by a microorganism known either as a pathogen or germ. When a germ enters the body, or a part of the body where it shouldn’t normally be, and starts to multiply it causes infection. This infection can then damage the body’s cells and cause disease. By the end of this module, caregivers will recognize the causes of infection, how it spreads, and common signs and symptoms. Caregivers will also be able to identify how to help prevent and control infection, what is meant by standard and transmission-based precautions, and what to do if they have been exposed to blood or body fluids.

Includes lessons:

1. 1 Causes of Infection
2. 2 How Infection Spreads
3. 3 Signs and Symptoms of Infection
4. 4 Preventing and Controlling Infection
5. 5 Standard Precautions (Part 1)
6. 6 Standard Precautions (Part 2)
7. 7 Transmission-Based Precautions
8. 8 Preventing Infection Dos and Don’ts
9. 9 Managing Exposure to Blood or Body Fluids

Often elderly people especially ones with dementia experience urinary tract infections. Basic knowledge on a caregiver's part on what to notice and report ,may save an elderly person from a trip to the emergency room. Most UTIs can be treated with antibiotics and good care can help prevent them. In this module, a caregiver will gain the basic knowledge on what to notice and report, when a UTI is suspected.

Includes lessons:

1. 1 UTI Symptoms and Causes
2. 2 Treatment for UTI
3. 3 Lifestyle and Home Remedies
4. 4 UTI and the Elderly

In this module, you will learn what sepsis is, how it is caused and who is most susceptible to it. You will be able to identify the signs and symptoms of sepsis and recognize the stages of sepsis. Finally, there will be an overview of diagnosis, treatment and prevention of sepsis.

Includes lessons:

1. 1 Understanding Sepsis
2. 2 Signs and Symptoms of Sepsis
3. 3 Diagnosis and Treatment
4. 4 Preventing Sepsis

When injections are given the right way, they can help improve people’s health or keep them from getting sick. But, when they’re given the wrong way, they can put people’s lives at risk. Even though you may not give clients injections yourself, it is still important that they are familiar with safe injection practices and can help make sure that they are followed correctly. By the end of this module, caregivers will be able to identify safe injection practices and why injection safety is important. They will also be able to recognize ways they can help support clients and their families follow safe injection practices and know what to do if they or someone else is accidentally stuck or injured by a used sharp.

Includes lessons:

1. 1 Overview of Injections
2. 2 Injection Safety
3. 3 Supporting Client Injection Safety

In health and home care settings, infection can often be prevented and controlled by standard measures such as washing hands regularly, practicing good respiratory hygiene, and cleaning and disinfecting frequently touched surfaces. There are times, however, when these measures aren’t enough on their own and other infection prevention and control strategies, such as using personal protective equipment (PPE), are necessary. By the end of this module, caregivers will be able to recognize when, how, and why they should use PPE and how to use and dispose of it safely.

Includes lessons:

1. 1 PPE: Personal Protective Equipment
2. 2 Using PPE
3. 3 Gowns and Aprons
4. 4 Face Masks and N95 Respirators
5. 5 Goggles and Face Shields
6. 6 Gloves

Enacted in May 2021, the purpose of the New York Hero Act is to protect employees in New York against exposure and disease during a future airborne infectious disease outbreak. By the end of the module, caregivers will be able to identify rights and responsibilities established under the Act. They will also be able to recognize when the exposure prevention plan will go into effect, identify controls to help prevent the spread of airborne infectious disease, and explain how to report any concerns or violations.

Includes lessons:

1. 1 New York Hero Act: Model Airborne Infectious Disease Exposure Prevention Plan (Part 1)
2. 2 New York Hero Act: Model Airborne Infectious Disease Exposure Prevention Plan (Part 2)
3. 3 New York Hero Act: Model Airborne Infectious Disease Exposure Prevention Standard

Every day, millions of healthcare workers and clients are placed at risk of accidental needlestick or sharps injuries that could expose them to potentially life-threatening bloodborne pathogens such as hepatitis B, hepatitis C, and human immunodeficiency virus, or HIV. In fact, the World Health Organization estimates that unsafe injection practices are responsible for as many as 33 800 HIV infections, 1.7 million hepatitis B infections, and 315 000 hepatitis C infections every year. By the end of this module, learners will be able to describe the prevalence and adverse effects and costs of needlestick and sharps injuries. Learners will be able to explain how regulations and guidelines impact sharps safety and describe measures that can help prevent needlestick and sharps injuries. Learners will also be able to identify steps they can take to help prevent and reduce needlestick and sharps injuries and explain what to do in the event of a needlestick or sharps injury.

Includes lessons:

1. 1 Needlestick and Sharps Injuries
2. 2 Preventing Needlestick and Sharps Injuries (Part 1)
3. 3 Preventing Needlestick and Sharps Injuries (Part 2)

Return to work is a program designed to help employees who experience an illness or injury return to the workplace as safely, quickly, and effectively as possible. By the end of this module, caregivers will be able to identify the goals and benefits of a return to work program. They will also be able to recognise common return to work procedures, identify possible transitional work options, and recognize their, their agency’s, and their health care provider’s return to work responsibilities.

Includes lessons:

1. 1 Return to Work
2. 2 Return to Work Policy and Procedures
3. 3 Return to Work Responsibilities

Electronic visit verification, or EVV, is a process that uses technology to verify client visits. Agencies that provide personal care or home health services under Medicaid are legally required to use EVV to verify client visits that begin and/or end in the home. One of the main reasons EVV has been made a legal requirement is because it’s an effective way of helping to make sure that people get the care they’re supposed to receive. One of the other reasons is that EVV can also help reduce fraudulent care claims. By the end of this module, caregivers will be able to explain what EVV is and the benefits it offers and identify the 3 main EVV methods. Caregivers will also be able to recognize key terms and definitions, the types of data that EVV systems must record and identify how to appropriately respond to questions about EVV.

Includes lessons:

1. 1 Introduction to Electronic Visit Verification (Part 1)
2. 2 Introduction to Electronic Visit Verification (Part 2)
3. 3 Terms and Definitions

Agencies and employees who are compliant are committed to a set of values and rules. This can help facilitate quality improvement, act as an insurance investment against risks, and, most importantly, demonstrate their commitment to doing the right thing. By the end of this module, caregivers will be able to explain what is meant by compliance and non-compliance, understand why compliance is important and understand their role and responsibilities in helping maintain compliance. Caregivers will also be able to identify types of non-compliance and describe what to do if they suspect non-compliance.

Includes lessons:

1. 1 Corporate Compliance (Part 1)
2. 2 Corporate Compliance (Part 2)
3. 3 Corporate Compliance at Your Agency

By its very nature, fraud, waste, and abuse (FWA), is difficult to measure. We do know, however, that each year billions of dollars are lost because of it. For example, the National Health Care Anti-Fraud Association estimates that health care fraud costs the United States at least $60 billion dollars every year. That’s around 3% of all annual health care spending. Other organizations suggest the real amount is even higher and is closer to $200 billion or 10%. Along with helping to increase the cost of health care, FWA reduces the amount of money available to improve the provision and quality of health care. By the end of this module, caregivers will be able to define fraud, waste, and abuse and discuss the cost and effects of FWA in health care. Caregivers will also be able to recognize major laws and regulations pertaining to FWA, identify potential consequences and penalties associated with violations, and describe ways to help prevent and stop FWA.

Includes lessons:

1. 1 Introduction to Health Care Fraud, Waste, and Abuse
2. 2 Fraud, Waste, and Abuse Laws and Regulations
3. 3 Preventing and Stopping Fraud, Waste, and Abuse
4. 4 Fraud, Waste, and Abuse Reporting Information at Your Agency

The Nursing Home Transition and Diversion waiver program is a Home and Community Based Services program that has been developed to help people who need nursing level care and are either disabled or over the age of 65 to stay at home. The program helps people to avoid going into a nursing facility or to transfer out of one and to live in a home setting within the community. The benefits of this program are far reaching and have shown to have a significant positive impact on participant’s quality of life. The staff who provide the services that are available through the NHTD program need to complete annual training, and this module covers all of the training requirements, apart from the review of new policies and procedures and the additional topics relating to findings of satisfaction surveys, incident reports and trend analyses, which agencies should cover themselves. For more information about annual training requirements please refer to the state Department of Health Program Manual. In this module, learners will be given a brief overview of what the waiver program is, such as its history, purpose and goals, and the philosophy behind it. They will learn about the waiver program participant rights and responsibilities, about person centered plans and the different types of plans that are relevant to the program. They will also learn about what a conflict of interest is and what the criteria are for the program, as well as how incidents are reported, how participants’ privacy is protected, and what the complaints procedure is for participants.

Includes lessons:

1. 1 NHTD Waiver Pre-Quiz
2. 2 Waiver Overview
3. 3 Participant Rights and Responsibilities
4. 4 Person-Centered Planning
5. 5 Conflict of Interest Criteria
6. 6 Incident Reporting
7. 7 Participant Privacy and Complaints Process
8. 8 NHTD Waiver Final Quiz

Bystander intervention involves safe and positive actions that may be carried out by a person, or a group of people, to prevent harm or intervene where there is a risk or perceived risk of sexual harassment to another. By the end of this training, caregivers will be able to explain what sexual harassment and bystander intervention are, recognize when they should intervene, and identify how they can intervene in a safe, productive, and active way.

Includes lessons:

1. 1 Bystander Training (Chicago)

When completing this advanced module, caregivers will have gained an in-depth, clear understanding of sexual harassment, types of sexual harassment, and employees’ rights under federal and state laws and what to do if being harassed at work. This advanced training includes many examples, scenarios, and quizzes to ensure a deep understanding and prevention of sexual harassment in the workplace.

Includes lessons:

1. 1 What Is Sexual Harassment?
2. 2 Types of Sexual Harassment
3. 3 Identifying Types of Sexual Harassment
4. 4 Effects of Sexual Harassment
5. 5 Federal and State Laws Regarding Sexual Harassment
6. 6 Identifying Sexual Harassment
7. 7 Preventing and Stopping Sexual Harassment
8. 8 Remedies for Victims of Sexual Harassment
9. 9 Helping Create a Sexual Harassment-Free Workplace
10. 10 Sexual Harassment in Illinois
11. 11 Employer Responsibilities and Liabilities in Illinois

When completing this advanced module, caregivers will have gained an in-depth, clear understanding of sexual harassment, types of sexual harassment, and employees’ rights under federal and state laws and what to do if being harassed at work. This advanced training includes many examples, scenarios, and quizzes to ensure a deep understanding and prevention of sexual harassment in the workplace.

Includes lessons:

1. 1 What Is Sexual Harassment?
2. 2 Types of Sexual Harassment
3. 3 Identifying Types of Sexual Harassment
4. 4 Effects of Sexual Harassment
5. 5 Federal and State Laws Regarding Sexual Harassment
6. 6 Identifying Sexual Harassment
7. 7 Preventing and Stopping Sexual Harassment
8. 8 Remedies for Victims of Sexual Harassment
9. 9 The Rights and Responsibilities of Employees
10. 10 Helping Create a Sexual Harassment-Free Workplace
11. 11 Sexual Harassment Laws for New York Employers (New York only)
12. 12 New York State Law (New York only)

For home care providers whose workplaces are clients’ homes and many times unfamiliar or unsafe neighborhoods, the threat of harassment is real. Sexual harassment of the home health care aide by patients or family members is a common occurrence yet underreported and seldom addressed. When completing this module caregivers will gain a clear understanding of the definition of sexual harassment, types of sexual harassment, employees’ rights under federal and state laws, and what to do if being harassed at work.

Includes lessons:

1. 1 What Is Sexual Harassment?
2. 2 Types of Sexual Harassment
3. 3 Federal and State Laws Regarding Sexual Harassment
4. 4 Remedies for Victims of Sexual Harassment
5. 5 The Rights and Responsibilities of Employees
6. 6 Sexual Harassment Laws for New York Employers (New York only)
7. 7 New York State Law (New York only)

Falling is dangerous for everyone, but for older people it can be deadly. Fall prevention is a vital component of well-being and longevity. This module will give caregivers the power and the knowledge to reduce their clients’ and their own risk of falling and injury. By the end of the module, caregivers will be able to identify safe practices and guidelines relating to bed mobility, client transfers, using a patient lift (Hoyer lift), and safe lifting techniques.

Includes lessons:

1. 1 Bed Mobility (Part 1)
2. 2 Bed Mobility (Part 2)
3. 3 Transfers (Part 1)
4. 4 Transfers (Part 2)
5. 5 Transfers (Part 3)
6. 6 Safe Lifting (Part 1)
7. 7 Safe Lifting (Part 2)
8. 8 Dementia & Mobility
9. 9 Training- Bed to Wheelchair Transfer
10. 10 Training- Re-positioning in bed
11. 11 Training- Using a Transfer Belt
12. 12 Patient Lifts

An emergency plan is an outline of principles, procedures, and activities developed to ensure an effective emergency management program.

Includes lessons:

1. 1 Emergency Planning (Part 1)
2. 2 Emergency Planning (Part 2)
3. 3 Emergency Communications
4. 4 Responding to an Emergency

A transfer is a method of moving a person from one surface to another, where the person can help with the transfer and is able to bear weight on at least one of his or her legs. After this module, caregivers will know how to evaluate a person prior to transporting them and learn the basics of helping them in and out of car. They will also gain knowledge on how to properly transfer a person in wheelchair in and out of a car as well as insight on how to transport people with dementia.

Includes lessons:

1. 1 Transferring Into and Out of a Car (Part 1)
2. 2 Transferring Into and Out of a Car (Part 2)

Within the home there are many types of hazards that can lead to accidental injury, disability, or even death. In fact, in the United States, home accidents cause more than 21 million medical visits and around 18,000 deaths every year. In this module, caregivers will identify common types of home hazards and recognize ways to lessen the risks of injury.

Includes lessons:

1. 1 Home Hazards and Safety
2. 2 Preventing Falls
3. 3 Poisoning (Part 1)
4. 4 Poisoning (Part 2)
5. 5 Fire and Burns
6. 6 Choking and Drowning
7. 7 Household Safety and Dementia

Includes lessons:

1. 1 Workplace Health and Safety for Caregivers
2. 2 Preventing Workplace Injuries and Illness (Part 1)
3. 3 Preventing Workplace Injuries and Illness (Part 2)
4. 4 Preventing Workplace Injuries and Illness (Part 3)
5. 5 Preventing Workplace Injuries and Illness (Part 4)
6. 6 Protecting Yourself From Workplace Violence (Part 1)
7. 7 Protecting Yourself From Workplace Violence (Part 2)
8. 8 Preventing and Managing Occupational Stress

Cardiac arrest is one of the leading causes of death around the world. Cardiopulmonary Resuscitation, or CPR, is an emergency lifesaving technique that is performed when someone’s heart stops beating. CPR is one of the critical early links in the chain of survival and significantly increases a person’s chances of recovery. This module will help learners identify different types of CPR and recognize when and how to perform them.

Includes lessons:

1. 1 Understanding CPR and the Chain of Survival
2. 2 Performing Adult CPR (Part 1)
3. 3 Performing Adult CPR (Part 2)
4. 4 Performing CPR on Children
5. 5 Performing CPR on Infants
6. 6 CPR Dos and Don’ts

Each year, millions of people around the world are hurt or killed by injuries or sudden illness because they haven’t been able to get the help that they needed in time. Knowing first aid can help caregivers stop a minor injury or illness from getting worse. Or, in the case of a serious medical emergency, it can even help them save a life. After completing this module, caregivers will be able to describe the importance of first aid, recognize how to perform common first aid procedures, and identify when to seek emergency medical help.

Includes lessons:

1. 1 Understanding First Aid
2. 2 Cuts, Bruises, Splinters, and Nosebleeds
3. 3 Heat and Cold Exposure (Part 1)
4. 4 Heat and Cold Exposure (Part 2)
5. 5 Breathing Difficulties (Part 1)
6. 6 Breathing Difficulties (Part 2)
7. 7 Rashes and Insect Stings and Bites
8. 8 Bone Fractures and Sprains

Human trafficking is modern day slavery. It is a crime that involves forcing, coercing, or tricking people into providing labor or commercial sex. People who perpetrate human trafficking steal other people’s freedom for their own financial or personal gain. Although it may be hard for some people to believe, human trafficking happens in every country in the world, including developed countries like the United States, Canada, and New Zealand and estimates suggest that between 20-40 million people around the world could be living in human trafficking situations. After completing this module, caregivers will be able to recognize what human trafficking is, who it can involve, and where it can take place. They will also be able to identify common myths about human trafficking, recognize warning signs, and know what to do if they suspect someone is a victim of trafficking.

Includes lessons:

1. 1 Introduction to Human Trafficking
2. 2 Warning Signs of Human Trafficking
3. 3 Human Trafficking Myths and Facts

Domestic violence is any behavior that is used to gain power and control over a spouse, partner, or ex-partner. It affects people of any race, age, sexual orientation, religion, gender, education level, or socioeconomic background. It can occur within same-sex and heterosexual relationships and between couples who are married, living together, or dating, or who have broken-up. By the end of this module, caregivers will be able to recognize types and warning signs of domestic violence and identify reasons why someone may stay in an abusive relationship. They will also be able to identify common myths and facts about domestic violence and describe what to do if they suspect someone is experiencing domestic violence.

Includes lessons:

1. 1 Domestic Violence (Part 1)
2. 2 Domestic Violence (Part 2)
3. 3 Myths and Facts

Just because someone uses a substance doesn’t necessarily mean that they have a problem with substance use. Someone is considered to have a problem with substance use when their use of the substance causes health issues or problems at work, school, or home. Different substances can have different effects. However, all substances can affect the way people perform at work. By the end of this module, caregivers will be able to explain what substance use is and the effects it can have on their job performance and their agency. Caregivers will also be able to recognize signs of possible substance use problems, describe what to do if they are concerned about their or a co-workers substance use, and explain what the Drug-Free Workplace Act is.

Includes lessons:

1. 1 Substance Use in the Workplace
2. 2 Effects of Substance Use in the Workplace
3. 3 Helping Create a Substance Use-Free Workplace

The World Health Organization estimates that around 600 million people fall ill after eating unsafe food each year. That’s almost 1 in every 10 people! Although anyone can become ill after eating unsafe food, infants, young children, adults over 60, and people who are sick and have weakened immune systems are particularly affected. Foodborne illness is most likely to occur as a result of poor food handling in the home. As someone who provides in-home care to older people, caregivers have a key role in helping keep them safe from foodborne illness. By the end of this module, caregivers will be able to recognize the importance of food safety and to identify symptoms and causes of foodborne illness. They will also be able to describe the food poisoning chain of infection, identify safe food handling practices and common food allergens, and recognize symptoms of allergic reactions.

Includes lessons:

1. 1 Introduction to Food Safety
2. 2 Symptoms and Causes of Foodborne Illness (Part 1)
3. 3 Symptoms and Causes of Foodborne Illness (Part 2)
4. 4 The Food Poisoning Chain of Infection
5. 5 Preventing Foodborne Illness
6. 6 Food Allergies and Intolerances

Fire is one of the leading causes of accidental death in the home. Although home fires make up around 25% of reported fires each year, around 80% of all fire deaths and 73% of reported fire injuries are caused by home fires. By the end of this module, caregivers will be able to identify how to help prevent home fires and explain what to do in case of fire.

Includes lessons:

1. 1 Preventing Fires
2. 2 What to Do in Case of Fire

Based on research by the Home Safety Council, falls make up more than 40% of all nonfatal home injuries and around ⅓ of accidental home injury deaths. Although anyone can slip and fall, those who are at highest risk of injury are people over 65. Older people, or people with certain health conditions, may also have difficulty recovering from falls. By the end of this module, caregivers will be able to identify ways to help reduce the risks of falls in and around clients’ homes. Please note: this material is also included as part of the Household Safety module.

Includes lessons:

1. 1 Preventing Falls

A patient lift is a type of assistive equipment that is designed to help lift and move clients from one place to another with minimal effort. A patient lift is also commonly called a patient hoist or a Hoyer lift. By the end of this module, learners will be able to identify basic procedures and best practices for safely transferring a client using patient lift. Please note: this material is also included as part of the Lifting and Mobility Assistance module.

Includes lessons:

1. 1 Patient Lifts

A medical error is an unintentional mistake that occurs while providing medical or health care for a patient or client that could have been prevented and has adverse effects. It’s estimated that around 43 million medical errors happen worldwide each year. By the end of this module, caregivers will be able to describe what a medical error is, identify factors that are involved in medical errors and describe how to document medical errors. Caregivers will also be able to identify ways they can help prevent medical errors.

Includes lessons:

1. 1 Medical Error Basics
2. 2 Preventing Medical Errors
3. 3

It is important that, as a member of the healthcare workforce, caregivers understand the clients and population that they care for and the healthcare system they depend upon to meet their needs. This program will look at some of the key pieces that make up clients as individuals, as well as some of the basic concepts that can help caregivers better understand the population they serve. By the end of this program, caregivers will be able to explain what cultural competence, health literacy, population health, care coordination, and long-term services and supports are. They will be able to identify factors that can affect a person’s health and health care and be able to briefly describe the US healthcare system, Medicare, and Medicaid. Caregivers will also be able to identify their role in improving population health, identifying the need for long-term services and supports, assisting with coordinating client care, and improving client health and well-being.

Includes lessons:

1. 1 Introduction to Population Health and Care Coordination Basics
2. 2 Culture and Health
3. 3 Cultural Competence in Health and Home Care
4. 4 Health Literacy
5. 5 Basic Principles of Population Health (Part 1)
6. 6 Basic Principles of Population Health (Part 2)
7. 7 Basic Principles of Coordinating Client Care (Part 1)
8. 8 Basic Principles of Coordinating Client Care (Part 2)
9. 9 Basic Principles of Coordinating Client Care (Part 3)
10. 10 Assisting with Coordinating Client Care
11. 11 Coordinating Client Care: Challenges and Tools
12. 12 Coordinating Client Care: Outcomes
13. 13 Improving Client Health and Well-Being: Self-Management
14. 14 Improving Client Health and Well-Being: Diet (Part 1)
15. 15 Improving Client Health and Well-Being: Diet (Part 2)
16. 16 Improving Client Health and Well-Being: Physical Activity and Quitting Smoking
17. 17 Improving Client Health and Well-Being: Medication Adherence
18. 18 Improving Client Health and Well-Being: Home Environment and Safety
19. 19 Improving Client Health and Well-Being: Behavioral Health and Dementia
20. 20 Improving Client Health and Well-Being: Brief Action Planning

Communication is the foundation of all our interactions and relationships. Being able to communicate effectively is one of the most valuable skills you can have. As a caregiver, effective communication skills are also essential to providing safe and appropriate care. By the end of this program, learners will be able to identify different methods of communication, the importance of effective communication and following DIPPS principles, and tips to help improve their communication skills. Learners will also be able to recognize common types of workplace conflict, identify steps to resolving workplace conflict, and describe ways to prevent conflict in the workplace. Finally, learners will be able to identify barriers to communication and how to avoid and/or overcome them. This program includes the following modules: Introduction to Communication Skills Dealing With Conflict Communication Tips Factors and Challenges Affecting Communication

Includes lessons:

1. 1 Introduction to Communication Skills: Introduction
2. 2 Introduction to Communication Skills: Impact of Effective Communication in Health and Home Care
3. 3 Introduction to Communication Skills: D.I.P.P.S. (Dignity, Independence, Preferences, Privacy, and Safety)
4. 4 Dealing With Conflict: Introduction to Conflict
5. 5 Dealing With Conflict: Resolving Conflict in the Workplace
6. 6 Communication Tips: Introduction to Communication Tips
7. 7 Communication Tips: The Volume and Tone of Your Voice
8. 8 Communication Tips: Active Listening
9. 9 Communication Tips: Paraphrasing
10. 10 Communication Tips: Empathetic Listening
11. 11 Communication Tips: Closed Questions vs. Open-ended Questions
12. 12 Communication Tips: Confidence and Assertive Communication
13. 13 Factors and Challenges Affecting Communication: Introduction to Factors and Challenges Affecting Communication
14. 14 Factors and Challenges Affecting Communication: Barriers to Communication
15. 15 Factors and Challenges Affecting Communication: Language Barriers
16. 16 Factors and Challenges Affecting Communication: Environmental Factors
17. 17 Factors and Challenges Affecting Communication: Electronic and Social Media
18. 18 Factors and Challenges Affecting Communication: Beliefs and Cultural Influences
19. 19 Factors and Challenges Affecting Communication: Health Challenges

The other members of the care team depend on caregivers to be their everyday eyes and ears. Caregivers’ observations and the data they collect about their clients and share with other members of the care team can help make sure that clients receive the services they need. This, in turn, can help keep clients’ conditions from getting worse, avoid the need for emergency treatment, prevent unnecessary hospital stays, reduce health care costs, and improve clients’ health and well-being. The information caregivers collect and share also helps evaluate or measure the effectiveness, value, and quality of the care and services clients receive. This information can be used to help improve the effectiveness, value, and quality of care and services, thereby improving the outcomes of our clients and the communities or populations we care for. This information can also be used to help identify trends within the communities and populations we serve and improve the health of our clients. By the end of this module, caregivers will be able to describe the importance of data collection and information sharing in health and home care and identify key pieces of client information that should be collected. Caregivers will also be able to identify how to communicate and share information effectively and recognize their role in collecting and sharing information and improving client outcomes.

Includes lessons:

1. 1 Introduction to Improving Client Care Through Data Collection
2. 2 Data Collection in Health and Home Care (Part 1)
3. 3 Data Collection in Health and Home Care (Part 2)
4. 4 Your Role in Data Collection and Information Sharing
5. 5 Your Role in Data Collection and Information Sharing: Skills Practice
6. 6 Effective Communication and Information Sharing (Part 1)
7. 7 Effective Communication and Information Sharing (Part 2)
8. 8 Effective Communication and Information Sharing: Skills Practice
9. 9 Measuring the Value We Bring
10. 10 Your Role in Improving Client Outcomes (Part 1)
11. 11 Your Role in Improving Client Outcomes (Part 2)
12. 12 Improving Client Care Through Data Collection Conclusion

According to the Centers for Disease Control and Prevention more than 50% of people will be diagnosed with a mental illness or disorder at some point in their lives. The World Health Organization estimates that around 1 in every 8 people around the world is currently living with a behavioral health condition. That’s almost a billion people! Given how common behavioral health conditions are, it’s perhaps not surprising to hear that they are one of the leading causes of disability both around the world and in the United States. By the end of this module, caregivers will be able to define behavioral health, identify factors that can increase a person’s risk of developing behavioral health issues, recognize common warning signs of behavioral health problems, explain what stigma is, the effects it can have, and how to reduce it, and identify ways to help clients maintain or improve their behavioral health. Caregivers will also be able to identify common behavioral conditions, recognize signs and symptoms of each condition, and briefly describe how each condition may be treated or managed.

Includes lessons:

1. 1 Introduction to Behavioral Health Care Management
2. 2 Introduction to Behavioral Health
3. 3 Behavioral Health and Stigma
4. 4 Promoting Behavioral Health
5. 5 Signs and Symptoms of Depressive Disorders
6. 6 Causes of Depressive Disorders
7. 7 Treatment for Depressive Disorders
8. 8 Supporting Clients With Depressive Disorders
9. 9 Signs and Symptoms of Anxiety Disorders
10. 10 Causes of Anxiety Disorders
11. 11 Treatment for Anxiety Disorders
12. 12 Supporting Clients With Anxiety Disorders
13. 13 Post-Traumatic Stress Disorder
14. 14 Causes of Post-Traumatic Stress Disorder
15. 15 Treatment for Post-Traumatic Stress Disorder
16. 16 Supporting a Client With Post-Traumatic Stress Disorder
17. 17 Signs and Symptoms of Substance-Related and Addictive Disorders
18. 18 Causes of Substance-Related and Addictive Disorders
19. 19 Treatment for Substance-Related and Addictive Disorders
20. 20 Supporting Clients With Substance-Related and Addictive Disorders
21. 21 Signs and Symptoms of Sleep Disorders
22. 22 Causes of Sleep Disorders
23. 23 Treatment for Sleep Disorders
24. 24 Supporting Clients With Sleep Disorders
25. 25 Signs and Symptoms of Dementia
26. 26 Causes of Dementia
27. 27 Treatment for Dementia
28. 28 Supporting a Client With Dementia

Chronic conditions are one of the leading causes of death and disability. Chronic conditions can have many negative physical, mental, social, and economic effects. These effects can not only negatively impact the health, well-being, and quality of life of the people who have chronic conditions, but they can negatively impact their family members, friends, caregivers, and communities too. Chronic conditions also have a significant impact on the healthcare system. By the end of this module, caregivers will be able to explain what a chronic condition is, the effects chronic conditions can have, how to help prevent chronic conditions from developing in the first place, and how to help clients who have developed chronic conditions manage them. Caregivers will also be able to identify common chronic conditions experienced by home care clients, recognize signs and symptoms of each condition, including the “red flag” symptoms, and briefly describe how each condition may be treated.

Includes lessons:

1. 1 Introduction to Chronic Care Medical Management
2. 2 Your Role in Helping Your Clients Manage Their Chronic Conditions
3. 3 Introduction to Anemia
4. 4 Signs, Symptoms, Treatment, and Prevention of Anemia
5. 5 Caring for Clients With Anemia
6. 6 Introduction to Coronary Artery Disease (CAD)
7. 7 Introduction to Angina
8. 8 Introduction to Congestive Heart Failure (CHF)
9. 9 Introduction to Myocardial Infarction (Heart Attack)
10. 10 Caring for Clients With Cardiovascular Diseases
11. 11 Introduction to Electrolyte Imbalance
12. 12 Signs, Symptoms, Treatment, and Prevention of Electrolyte Imbalance
13. 13 Caring for Clients With Electrolyte Imbalance
14. 14 Introduction to the Respiratory System
15. 15 Common Colds
16. 16 Respiratory Infections
17. 17 Asthma
18. 18 Caring for Clients With Respiratory Disorders
19. 19 Understanding Sepsis
20. 20 Signs and Symptoms of Sepsis
21. 21 Diagnosis and Treatment of Sepsis
22. 22 Preventing Sepsis
23. 23 Introduction to Urinary Tract Infections
24. 24 Signs, Symptoms, Treatment, and Prevention of Urinary Tract Infections
25. 25 Caring for Clients With Urinary Tract Infections
26. 26 Introduction to Chronic Pain
27. 27 Signs, Symptoms, and Treatment of Chronic Pain
28. 28 Caring for Clients With Chronic Pain
29. 29 Introduction to Chronic Obstructive Pulmonary Disease (COPD)
30. 30 Signs, Symptoms, Treatment, and Prevention of COPD
31. 31 Caring for Clients With COPD