Nevvon Learning Report Explained - Caregiver Compliance Training | Nevvon
You are receiving this email to inform you of any caregivers who have completed their training that were unable to be logged automatically in HHAeXchange.
Please review the Description for each record and reference below to understand and resolve the problem in the future.
HHAeXchange Integration:
Description | Meaning | How to Resolve |
|---|---|---|
InService Overlapped | Nevvon reports the full length of a program completion based on your agency preferences. This occurs in one of two ways: Real Time: Caregiver finishes a program (ie: 3 hours) at 2pm.Training is reported as starting at 11am and finished at 2pm Midnight: Caregiver finishes a program (ie: 3 hours) at 2pm.Training is reported as having started at midnight and finished at 3am the same day. When is this code displayed? The reported times overlap an existing record in HHAeXChange for a Visit. This can happen when: – Nevvon is not set to block training during visits for this agency – Nevvon is set to block, but the visits data cached in Nevvon was not up-to-date (last minute changes, or issues with the visit data retrieval) – Caregiver completed training (that was started earlier) immediately after a scheduled shift and the length of the program overlapped with the time they were working | Option 1 Configure HHAeXchange to allow overlaps Option 2 Manually create an In-Service on the caregiver profile at another time on their schedule that does not overlap with a scheduled shift. NOTE:Nevvon cannot force HHAeXchange to accept training that overlaps with a scheduled shift. |
Aborted for {discipline} | There is no discipline/paycode combination that matches the paycodes setup in Nevvon vs the paycodes asssociated to the caregiver in HHAeXChange | Check the paycode mapping in both systems:
– Change the paycodes set up in Nevvon if needed – Attach the proper paycode in HHAeXChange if missing |
Could not locate uniqePartnerEmpId () in Nevvon Integration layer | It happens when the caregiver is not mapped by the integration between HHAeXChange and Nevvon. This can occur for the following reasons:
– There is another caregiver in the same agency with the same phone number. – The caregiver’s employer number already exists in Nevvon for the same agency. | Notify Nevvon’s team to check the reason why the caregiver is not syncing in the integration |
No topics were found | HHAeXChange response was invalid and connection issues at that moment.
This is typically a temporary issue with the HHAeXChange system. | Option 1: Manually create an In-Service on the caregiver profile at another time on their schedule that does not overlap with a scheduled shift.
Option 2: Request the Nevvon tech team to re-send the failed records during the connection issues on HHAeXChange |
{CG name} is scheduled for an absence | HHAeXChange has data that this Caregiver is supposed to be absent – and hence they reject this learning. | Manually create an In-Service on the caregiver profile at another time on their schedule that does not overlap with a scheduled shift. |
Report to HHAX FAILED! Inner error: “HHAX Connection issue (Could not locate ErrorInfo in XML response)” | HHAeXChange response was invalid, or there were connection issues at that moment | Option 1: Manually create an In-Service on the caregiver profile at another time on their schedule that does not overlap with a scheduled shift.
Option 2: Request the Nevvon tech team to re-send the failed records during the connection issues on HHAeXChange |
AlayaCare Integration:
Description | Meaning | How to Resolve | |
|---|---|---|---|
Facility_id or service_id must be set up to enable module completion for payroll | The facility_id or service_id is not set up in the integration Settings | Use the Nevvon CS panel to add this configuration https://cs.nevvon.com/csm/agency/{{org_id}}/settings/integration | |
Employee overlapping visit(s) found. | Usually means the training was already reported by Nevvon or another entity in Alayacare. This is locked based on start times and end times | Entry must be deleted on Alayacare’s side | |
Employee status is On Hold | Employee status is on hold in Alayacare. Can’t be assigned a completion | Employee in Alayacare must be in active status for a completion to be reported | |
Employee is unavailable. | Employee not in active status in Alayacare | Employee must be in status active in Alayacare | |
Branches not matching. | Facility/service code combination not valid in Alayacare | Use the Nevvon CS panel to change facility and service codes https://cs.nevvon.com/csm/agency/{{org_id}}/settings/integration | |
Error executing course completion for partner Alayacare | Generic error if all other errors don’t match | Consult integrations. They need to look in the logs | |
Course is non-payable and will be skipped | Core has hardcoded the course to be non-payable. We don’t report anything to Alaya | If it’s expected to be payable, settings should be changed in the Program configuration |
