Program Benefits

• Decreases caregiver turnover
• Boosts caregiver confidence and satisfaction
• Offers growth opportunities/retention for top caregivers
• Produces highly trained and accountable caregivers
• Creates a positive, team-centered culture
• Becomes a recruiting tool
• Increase referrals
• Improve job satisfaction

Program Overview

Goal: Create a culture of empowerment by pairing outstanding existing caregivers to supporting roles for new employees
Mentors are experienced caregivers who would mentor 3-5 new caregivers at a given time. New hires (mentees) are matched with a Mentor at the time of hire. This provides a lifeline to the agency and support during in the most critical time in a caregiver’s career. All the training modules are available through the Nevvon platform.

Module 1: Agency Training/Program Overview
Module 1 includes a detailed program overview to understand the structure, benefits and responsibilities for Mentors and Mentor Managers. 

Module 2: Training for Mentors and Mentor Managers
Module 2 is a detailed training program for Mentors and Mentor Managers which includes exercises, best practices, and role-playing to prepare for Mentorship.

Module 3: Communication Advanced Designation 
Communication is the foundation of all our interactions and relationships. Being able to communicate effectively is one of the most valuable skills you can have. As a caregiver, effective communication skills are also essential to providing safe and appropriate care.   This optional course allows the learner to better understand how to effectively communicate with clients, family, and co-workers. The course reviews the fundamentals of communication theory and establishes techniques for creating positive, high-quality connections, while also identifying practical strategies to overcome communications challenges in a personal care setting.

Module 4: Secondary Mentor and Mentor Manager Training
This section includes tools to assist in the facilitation of the final Mentor and Mentor Manager Training class including a “train the trainer” lesson to assist Mentor Managers who are looking for a refresher on how to facilitate a group Mentor training session which offers existing Mentors exercises specifically focused on teaching caregivers how to care for themselves while caring for others.

Agencies receive a customized Toolkit with instructions and guidelines on how to use them during the course of the program including:

• Caregiver Mentorship Flow Chart
• Mentor Manager Check-In Log
• Key Mentor Qualities and Mentor/Mentee Expectations
• Mentor-Mentee Conversation Tips
• Mentor Recruitment Flyer
• Mentor Agreement

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